Member Experience & Engagement Lead

Soho House & Co.; Oxford; Remote; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Weekly Pay

Team meal

50% off Food & Drink

Private Health and Dental Care

Life Assurance

Day off on your birthday

Continuous training

Free Counselling Sessions

Job summary

Soho House is seeking a Member Relations Manager at Soho Farmhouse to ensure exceptional experiences for every member and guest. This role involves overseeing member interactions, ensuring a positive atmosphere, and managing member feedback effectively.

The ideal candidate will have 2+ years of experience in a similar role and must thrive in a dynamic environment. Soho House offers competitive benefits including a weekly pay, team meals, and wellness options.

Qualifications

• Minimum of 2+ years’ experience in similar capacity.
• Thrive in fast-paced, high-volume environments.
• Ability to maintain calm under pressure.

Responsibilities

• Ensure a positive member experience at the House.
• Oversee member recognition and engagement.
• Handle member and guest relationship management.

Skills

Strong communication skills

Organised and efficient

Social and outgoing

Problem-solving

Job description

Soho House is seeking a Member Relations Manager at Soho Farmhouse to ensure exceptional experiences for every member and guest. This role involves overseeing member interactions, ensuring a positive atmosphere, and managing member feedback effectively.

The ideal candidate will have 2+ years of experience in a similar role and must thrive in a dynamic environment. Soho House offers competitive benefits including a weekly pay, team meals, and wellness options.