Member Experience Leader: Gym & Club Ops

Nuffield Health; Otley; In loco; GBP 26.000 - 32.000; Tempo pieno

Descrizione del lavoro

Nuffield Health in the United Kingdom is seeking a proactive Duty Manager for our gym in Otley. You will ensure the smooth running of the club, engage with members to boost satisfaction, and lead by example by supporting staff and upholding high service standards.

You will conduct tours for prospective members, oversee safety protocols, and drive sales targets while maintaining a welcoming, health-focused environment. A strong team spirit and willingness to train on site are essential.

Competenze

• Experience in hospitality or fitness industry is a plus.
• Willingness to undergo on-site training.
• Ability to swim to a high standard.

Mansioni

• Open and close the club on shift.
• Prioritize member satisfaction and engage with members to build relationships.
• Lead by example and support colleagues while upholding quality standards.
• Conduct tours for prospective members to highlight benefits.
• Oversee health and safety protocols and address issues swiftly.

Conoscenze

Sales experience

Customer service

Communication skills

Leadership

Team collaboration

Descrizione del lavoro

Nuffield Health in the United Kingdom is seeking a proactive Duty Manager for our gym in Otley. You will ensure the smooth running of the club, engage with members to boost satisfaction, and lead by example by supporting staff and upholding high service standards.

You will conduct tours for prospective members, oversee safety protocols, and drive sales targets while maintaining a welcoming, health-focused environment. A strong team spirit and willingness to train on site are essential.