Member Experience & Group Fitness Coach

JD Gyms; St Helens; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff discount

Personal development opportunities

Job summary

JD Gyms in the United Kingdom is seeking a friendly member experience champion to welcome members, conduct inductions, and deliver engaging group exercise classes while upholding brand standards. You will engage on the gym floor, assist prospective members with joining, maintain high club cleanliness, and help turn feedback into actions that improve the overall member journey.

You will work flexibly with the team to support local communities and contribute to a welcoming, safe environment that

Qualifications

• Passion for fitness, wellbeing and helping people.
• Represents JD Gyms brand and values.
• Enthusiastic and open to learning.
• Adapt communication to meet needs of different members.
• Willing to learn and develop.
• Understanding importance of great member experience.

Responsibilities

• Engage with members on the gym floor to enhance their experience.
• Deliver welcome tours in line with brand standards.
• Lead engaging group exercise classes.
• Conduct member inductions.
• Assist prospective members with joining.
• Conduct club standards checks and record results.
• Provide ad hoc support to members.
• Maintain high club cleanliness per health and safety policies.
• Uphold JD Gyms brand standards and safety.
• Monitor service delivery via feedback.
• Work safely according to policies.
• Support energy efficiency and waste management initiatives.
• Analyze and present key data to support ideas.

Skills

Personal Trainer

Customer service

Team player

Communication skills

Flexibility

Brand standards

Learning mindset

Job description

JD Gyms in the United Kingdom is seeking a friendly member experience champion to welcome members, conduct inductions, and deliver engaging group exercise classes while upholding brand standards. You will engage on the gym floor, assist prospective members with joining, maintain high club cleanliness, and help turn feedback into actions that improve the overall member journey.

You will work flexibly with the team to support local communities and contribute to a welcoming, safe environment that