Member Experience Fitness Coach & Personal Trainer

JD Sports Fashion PLC; Newtownabbey; Remote; GBP 12,000 - 18,000; Full time

Job summary

JD Gyms is seeking a member experience focused role in the United Kingdom. You will engage with members on the gym floor, lead welcoming tours, run group classes, and deliver member inductions to ensure a top-tier experience across the club.

Key duties include maintaining club standards, assisting prospective members, and contributing to a safe, clean, and brand-aligned environment while collaborating with colleagues and local communities.

Qualifications

• Must have a passion for fitness and helping people.
• Represent the JD Gyms brand standards and values.
• Enthusiastic and open to learning.
• Able to adapt communication and engagement styles to meet the needs of different members and colleagues.
• Open to feedback and committed to continuous learning and development.
• Understands and can articulate the importance of a great member experience.
• Is flexible in approach to hours worked.
• Enjoys working collaboratively as part of a team and supporting colleagues, members and local communities.

Responsibilities

• Places member experience at the heart of everything you do by constantly engaging with members on the gym floor.
• Deliver welcoming and engaging prospective member tours in the club, in line with JD Gyms brand standards.
• Deliver engaging and inclusive group exercise classes.
• Deliver engaging and informative member inductions.
• Support prospective members with joining JD Gyms as required.
• Conduct club standards checks across the club, ensuring results are recorded accurately and in line with JD Gyms record keeping procedures.
• Provide ad hoc support to members as required or observed
• Ensure that club cleanliness standards are maintained to the highest level as set out by the Gym Management and Operations team.
• Maintain excellent brand standards at all times, ensuring the club is safe and compliant with all health and safety action points.
• Monitor our service delivery through our performance and member feedback.
• Work safely and in accordance with company policies, procedures and relevant legislation at all times.
• Support energy efficiency, environmental initiatives and responsible waste management practices across the club.
• Analysis and presentation of key data to support new ideas / initiatives / proposed developments.

Skills

Passion for fitness

Brand standards

Enthusiastic learner

Adaptive communicator

Open to feedback

Team player

Flexible hours

Member experience focus

Education

Level 3 (EQF Level 4) Personal Trainer qualification

Job description

JD Gyms is seeking a member experience focused role in the United Kingdom. You will engage with members on the gym floor, lead welcoming tours, run group classes, and deliver member inductions to ensure a top-tier experience across the club.

Key duties include maintaining club standards, assisting prospective members, and contributing to a safe, clean, and brand-aligned environment while collaborating with colleagues and local communities.