Member Experience & Front Desk Specialist (Part-Time)

Love Recruitment; Greater London; Presencial; GBP 12.000 - 17.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Free gym membership

Ongoing training and development

Progression opportunities

Descripción de la vacante

Jetts Fitness Hammersmith is hiring a part-time Front of House & Membership Consultant to welcome members and guests and to drive membership sales while supporting daily club operations. You will be the friendly face greeting visitors, guiding tours and handling enquiries to ensure an outstanding member experience.

The role combines customer service, sales conversations, fitness enthusiasm and social media activity.

Formación

• Friendly, confident and professional with excellent communication skills.
• Reliable, punctual and organised with strong attention to detail.
• Comfortable speaking with prospective members and supporting sales conversations.
• Creative and confident with social media and creating engaging content.
• Experience using computer systems; CRM or POS experience is an advantage.
• Positive, proactive and keen to learn, develop and contribute to a team.

Responsabilidades

• Welcome members and visitors warmly and professionally, ensuring the front of house is always covered.
• Handle member and visitor enquiries in person and over the phone, delivering excellent customer service.
• Review daily leads, trials and appointments through the CRM and follow up prospective members.
• Conduct club tours, explain membership options and support new sign-ups.
• Convert walk-in enquiries and ensure every prospective member has a great experience.
• Accurately use the membership system to process memberships and manage customer information.
• Take ownership of the club’s social media content calendar, creating engaging content that showcases the community, culture and results at Jetts Hammersmith.
• Monitor social media comments and messages and respond in line with the Jetts brand tone.
• Keep reception, the gym floor and changing areas clean, tidy and presentable.
• Report maintenance and safety issues promptly.
• Work closely with the management team, support colleagues during busy periods and step in across the club when needed.

Conocimientos

Customer service

Sales conversations

Social media content

Communication skills

Reliability & punctuality

Team player

Herramientas

CRM

POS

Descripción del empleo

Jetts Fitness Hammersmith is hiring a part-time Front of House & Membership Consultant to welcome members and guests and to drive membership sales while supporting daily club operations. You will be the friendly face greeting visitors, guiding tours and handling enquiries to ensure an outstanding member experience.

The role combines customer service, sales conversations, fitness enthusiasm and social media activity.