Membership Experience Host

Frasers Group; East Midlands; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Free gym membership

20% discount across all Frasers Group brands

Monthly champions awards

Opportunity to deliver personal training

Training and development opportunities

Job summary

A leading fitness company is seeking a Host for Everlast Gyms in East Midlands. You will be the first point of contact for members, responsible for driving membership sales, providing excellent customer service, and maintaining club standards. Ideal candidates are passionate about fitness and sales-focused, with opportunities for training and development. A free gym membership and discounts across all brands are included.

Qualifications

• Outgoing and passionate about delivering great customer experiences.
• Confident in handling day-to-day club systems.
• Sales-focused with the drive to hit targets.
• Flexible in working shifts and key holder duties.
• Genuine interest in fitness products and services.
• Willing to learn and develop skills.

Responsibilities

• Welcome members and guests with positive interactions.
• Support membership sales and retention.
• Drive KPIs by promoting products and services.
• Maintain cleanliness and hygiene standards.
• Act as a key holder for club opening and closing.
• Handle administrative duties including membership software.
• Participate in fitness challenges and gym initiatives.
• Manage member feedback and complaints professionally.
• Handling member feedback and complaints professionally.
• Experiencing and recommending products and services.

Skills

Customer service

Sales

Administration

Flexibility

Passion for fitness

Job description

As a Host at Everlast Gyms, you’ll be the first friendly face our members see when they walk through the door. More than just reception, this is a member-facing sales and service role where you’ll play a key part in driving memberships, supporting retention, and ensuring every visitor feels welcome.

Job Description

What You’ll Be Doing

• Welcoming members and guests, ensuring every interaction is positive and professional.
• Supporting membership sales and retention by providing excellent service and guidance.
• Driving secondary spend KPIs by promoting products and services available in-club.
• Maintaining a high standard of cleanliness and hygiene across the club.
• Acting as a competent key holder, opening and closing the club as required.
• Handling administrative duties, including use of the membership software system.
• Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
• Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
• Ensuring member feedback and complaints are handled professionally and escalated when needed.
• Actively experiencing the products and services on offer so you can confidently recommend them to members.

Qualifications

About You

• Outgoing, positive, and passionate about delivering great customer experiences.
• Confident in administration and able to handle day-to-day club systems.
• Sales-focused, with the drive to hit membership and retention targets.
• Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed.
• Passionate about fitness, with a genuine interest in our products and services.
• Ambitious, with a willingness to learn and develop your skills for future progression.

Here’s What You Can Expect

• Free gym membership.
• 20% discount across all Frasers Group brands.
• Monthly Frasers Champion awards – winners receive double their salary for the month.
• Opportunity to deliver personal training sessions (if qualified).
• Training and development opportunities to grow your career.