Membership Consultant & Front of House

Love Recruitment; Greater London; Presencial; GBP 12.000 - 17.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Free gym membership

Ongoing training and development

Progression opportunities

Descripción de la vacante

Jetts Fitness Hammersmith is hiring a part-time Front of House & Membership Consultant to welcome members and guests and to drive membership sales while supporting daily club operations. You will be the friendly face greeting visitors, guiding tours and handling enquiries to ensure an outstanding member experience.

The role combines customer service, sales conversations, fitness enthusiasm and social media activity.

Formación

• Friendly, confident and professional with excellent communication skills.
• Reliable, punctual and organised with strong attention to detail.
• Comfortable speaking with prospective members and supporting sales conversations.
• Creative and confident with social media and creating engaging content.
• Experience using computer systems; CRM or POS experience is an advantage.
• Positive, proactive and keen to learn, develop and contribute to a team.

Responsabilidades

• Welcome members and visitors warmly and professionally, ensuring the front of house is always covered.
• Handle member and visitor enquiries in person and over the phone, delivering excellent customer service.
• Review daily leads, trials and appointments through the CRM and follow up prospective members.
• Conduct club tours, explain membership options and support new sign-ups.
• Convert walk-in enquiries and ensure every prospective member has a great experience.
• Accurately use the membership system to process memberships and manage customer information.
• Take ownership of the club’s social media content calendar, creating engaging content that showcases the community, culture and results at Jetts Hammersmith.
• Monitor social media comments and messages and respond in line with the Jetts brand tone.
• Keep reception, the gym floor and changing areas clean, tidy and presentable.
• Report maintenance and safety issues promptly.
• Work closely with the management team, support colleagues during busy periods and step in across the club when needed.

Conocimientos

Customer service

Sales conversations

Social media content

Communication skills

Reliability & punctuality

Team player

Herramientas

CRM

POS

Descripción del empleo

PART-TIME FRONT OF HOUSE & MEMBERSHIP CONSULTANT

Join the team at Jetts Fitness Hammersmith

Are you friendly, confident and passionate about people, fitness and delivering an outstanding customer experience?

We’re looking for a Front of House & Membership Consultant to join the team at Jetts Fitness Hammersmith. You’ll be the welcoming face of the club, helping members and guests from the moment they walk through the door, while supporting membership sales, social media and the day-to-day running of the club.

The Details

Location: Jetts Fitness Hammersmith

Hours: Two evenings and 1 weekend morning, dependent on business needs

Start Date: Oct-Nov 2026

About the Role

This is a varied, people-focused role that combines customer service, membership sales, fitness and social media.

You’ll be responsible for creating a welcoming environment, building relationships with prospective and existing members, supporting membership growth and helping keep the club looking and running at its best.

What You’ll Be Doing

• Welcome members and visitors warmly and professionally, ensuring the front of house is always covered.

• Handle member and visitor enquiries in person and over the phone, delivering excellent customer service.

• Review daily leads, trials and appointments through the CRM and consistently follow up prospective members.

• Conduct club tours, confidently explain membership options and support new sign-ups.

• Convert walk-in enquiries and ensure every prospective member receives a great experience.

• Accurately use the membership system to process memberships and manage customer information.

• Take ownership of the club’s social media content calendar, creating engaging content that showcases the community, culture and results at Jetts Hammersmith.

• Monitor social media comments and messages and respond in line with the Jetts brand tone.

• Keep reception, the gym floor and changing areas clean, tidy and presentable.

• Report maintenance and safety issues promptly.

• Work closely with the management team, support colleagues during busy periods and step in across the club when needed.

About You

You’ll be someone who is:

• Friendly, confident and professional, with excellent communication skills.

• Reliable, punctual and organised, with strong attention to detail.

• Comfortable speaking with prospective members and supporting sales conversations.

• Creative and confident with social media, with an eye for creating engaging content.

• Comfortable using computer systems; CRM or POS experience is an advantage.

• Positive, proactive and keen to learn, develop and contribute to a team.

• Interested in fitness, sales or customer service, with a genuine commitment to putting members first.

What We Offer

• Free gym membership

• Ongoing training and development

• Opportunities to progress into senior sales or management roles

• A friendly, team-focused club environment where everyone plays their part

Ready to Join Us?

If you’re enthusiastic, people-focused and ready to make a real difference to the member experience, we’d love to hear from you.