Sales & Customer Service Administrator

Tropical Marine Centre Ltd.; Manchester; On-site; GBP 18,000 - 24,000; Full time

Job summary

Tropical Marine Centre Ltd. is seeking a full-time administrative support person based in Manchester. Your role will involve managing customer interactions, processing orders, and providing sales support. A proactive and adaptable attitude is essential.

The ideal candidate will be confident on the phone, have strong attention to detail, and be able to work collaboratively within a team. You will receive comprehensive training tailored to your experience.

Qualifications

• Experience with CRM and order management systems preferred.
• Confident and warm on the phone, capable of building rapport.
• Organised with ability to manage a varied workload.

Responsibilities

• Answering and directing telephone calls and emails promptly.
• Preparing invoices and processing customer payments.
• Providing general administrative support to ensure smooth office operations.
• Working with the marketing team on promotions.

Skills

Strong attention to detail

Proactive and adaptable

Strong communication skills

Time management

Job description

Responsibilities

• Answering and directing telephone calls and emails promptly and professionally
• Greeting and supporting visitors to our Manchester site
• Preparing invoices and processing customer payments
• Processing orders received by telephone, email, and our online dealer portal
• Producing the weekly sales report for the site
• Providing general administrative support to ensure the smooth running of a busy office
• Proactively contacting existing customers by phone to build trust, understand their needs, and identify sales opportunities
• Recommending suitable products or solutions based on customer needs
• Supporting the sales team with follow-up activity and project support
• Working with the marketing team on promotions and sales support activity

This is a full-time role (40 payable hours per week), Monday to Friday, based at our Wythenshawe, Manchester site (M22). Standard office hours apply, with some flexibility expected to support the operational needs of the business.

Qualifications

• Confident, warm, and professional on the phone—comfortable building rapport quickly
• Organised, with strong attention to detail and the ability to manage a varied workload
• PC literate, with experience of (or a willingness to learn) CRM and order management systems
• Proactive and adaptable—able to use your own initiative and respond to changing priorities
• A genuine team player with a positive, can‑do attitude
• A strong communicator with good time management skills
• Interested in aquatics or animal care (advantageous but not essential)

Salary is offered at an entry‑level rate in line with experience, with full training provided to the successful candidate.