Meetings and Events Assistant / Porter

Leonardo Hotel Management (UK) Limited; Stretton Baskerville; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Room discounts

Recognition scheme

Referral programme

Wellbeing events

Training programmes

Job summary

Leonardo Hotels is seeking a friendly Meetings and Events Porter to be the face of the hotel during busy events across the UK. You’ll handle room setup, refreshing and clearing spaces to a high standard, while delivering first-class guest service and supporting organisers throughout events.

With a can-do attitude, strong communication and team spirit, you’ll thrive both in solo moments and as part of a vibrant team during large events, ensuring guests enjoy a seamless experience.

Qualifications

• Be yourself and bring a friendly personality to the role.
• Think on your feet to meet clients’ needs with a can-do attitude.
• Great communication skills to greet organisers and coordinate with staff.
• Be self-motivated and comfortable working alone at times.
• Work well in a team during large events.

Responsibilities

• Set up, refresh and clear event rooms to Leonardo standards.
• Assist organizers and guests to ensure a smooth event experience.
• Support the M&E team to deliver first-class service.

Skills

Communication skills

Teamwork

Can-do attitude

Self-motivation

Job description

Be Yourself - Be a Bold Team Player - Be Leonardo Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! As a Meetings and Events (M&E) Porter you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! This is a hands-on position within the M&E department; with great attention to detail you’ll be setting up, refreshing and clearing rooms to the high Leonardo standard! You’ll work as part of a vibrant team to ensure all guests have a first-class experience with us.

If you’re our ideal M&E Porter, you will:

• Be yourself!
• Think on your feet to meet clients’ needs- a great can-do attitude is spot on!
• Have great communication skills: you’ll be greeting organisers, ensuring guests’ needs are met and working with others to achieve the department’s KPIs
• Be self-motivated and comfortable working alone at times
• Work well in a team during large events

Some of the perks our Meetings and Events Assistant / Porter could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual- regardless of background, identity, or lived experience- is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Meetings and Events Assistant / Porter?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, Come Join Us Guest Care training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality! At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.