Meeting & Events Manager

TN United Kingdom; London; On-site; GBP 47,000; Full time

Job summary

Join a vibrant team as a Meeting & Events Manager at a prestigious hotel in London! This role offers the chance to lead a dedicated team, maximize revenue through strategic management, and deliver exceptional events for clients. With a focus on creativity and organization, you'll oversee everything from diary management to client interactions, ensuring top-notch service and satisfaction. Enjoy a dynamic work environment with numerous benefits, including discounted hotel stays and generous annual leave. If you're passionate about event management and ready to make an impact, this opportunity is perfect for you!

Benefits

Complimentary breaks at Accor properties

Discounted hotel rates

Free meals on duty

Access to hotel gym

Up to 33 days of annual leave

10% annual bonus

Qualifications

• Proven experience in event management is essential.
• Strong leadership and communication abilities are necessary.

Responsibilities

• Lead the Meetings & Events department to maximize revenue.
• Manage a team and ensure departmental targets are met.

Skills

Organisation

Leadership

Communication

Customer Focus

Sales Maximization

Attention to Detail

Tools

OPERA Cloud

Delphi

Job description

We are seeking a FUN, PASSIONATE & EXTROVERTED Meeting & Events Manager to join our FANTASTIC MEETING & EVENTS TEAM at Pullman London St Pancras!

You will lead the Meetings & Events department to maximize revenue and build client relationships through effective sales strategies and excellent customer service.

In this role, you will manage a team comprising one Senior M&E Executive, two M&E Executives, and one M&E Co-ordinator, overseeing the planning and execution of meetings, events, and conferences for up to 446 guests from start to finish.

You will collaborate closely with clients, agents, and team members to ensure seamless event delivery. Proven experience in event management is essential.

Our hotel is part of a global brand with 155+ hotels worldwide and is under the Accor group, Europe's largest hotel company with over 5000 hotels.

Join our vibrant sales team with 17 unique event spaces, including the Shaw Theatre. The ideal candidate will be highly organized, creative, and driven.

Your responsibilities include managing all aspects of the Meeting & Events Sales department, leading, developing, and motivating a high-performing team, and ensuring departmental targets are met or exceeded to maximize revenue and profit through active selling and strategic management.

Your key duties will encompass:

1. Diary management to ensure profitable business bookings.
2. Establishing yield policies for meeting space optimization with F&B, Sales & Revenue Management.
3. Coordinating show rounds with meeting organizers and clients.
4. Promptly handling all enquiries in line with Accor standards.
5. Setting daily and weekly targets for the team.
6. Proactively contacting existing clients for repeat business.
7. Participating in revenue meetings, considering total revenue outcomes.
8. Monitoring and sharing revenue trends to support revenue-maximizing actions, including forecasts and market analysis.
9. Developing and monitoring SOPs.
10. Spotting competitor activities.
11. Participating in client events alongside the sales team.
12. Implementing conference or promotional offers aligned with hotel strategy.
13. Recruiting, inducting, and training team members systematically, with tailored development plans.

Qualifications & Key Skills:

- Excellent organization and time management skills

- Strong leadership and communication abilities

- Customer-focused with attention to detail

- Creative and driven to maximize sales and meet budgets

- Experience with OPERA Cloud and Delphi systems is preferred

Benefits include:

• Two complimentary bonus breaks annually at other Accor properties in the UK
• Discounted hotel rates worldwide with an employee benefit card
• Free meals on duty and access to hotel gym
• Up to 33 days of annual leave
• 10% annual bonus

Salary: £46,360 per annum plus 10% bonus. Applicants must have existing eligibility to work in the UK.