MedTech Customer Support Specialist | Hybrid, 4-Month Contract

Johnson & Johnson; Wokingham; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

Johnson & Johnson MedTech in the UK is recruiting a Customer Service Representative on a 4-month agency assignment. Based in Wokingham with a hybrid onsite arrangement, you will handle customer enquiries, process orders, and log interactions in Salesforce to drive first-time resolution.

You’ll join a high-performing team supporting a broad portfolio of medical technologies, report to a Team Leader, and relocate if required to Maidenhead later in 2026.

Qualifications

• Educated to A-Level or NVQ Level 3 (or equivalent).
• Proven experience in a customer service environment, ideally telephone-based.
• Excellent verbal and written communication skills.
• Strong organisational and numerical skills with high attention to detail.
• Confident using CRM systems; Salesforce experience is advantageous.
• Results-oriented with a proactive, problem-solving mindset.

Responsibilities

• Manage customer enquiries through to effective and timely resolution.
• Process customer orders accurately, following established procedures and controls.
• Log all customer interactions in Salesforce CRM with a right-first-time approach.
• Build and maintain strong customer relationships while providing valuable feedback to internal stakeholders.
• Drive first-time resolution and support service excellence across all customer interactions.
• Support quality, accuracy, and performance monitoring within Customer Services.
• Assist senior team members with day-to-day operational activities.
• Support eCommerce channels and ongoing order automation initiatives.
• Participate in projects and continuous improvement initiatives aligned to departmental goals.
• Positively contribute to team development, operational efficiency, and customer satisfaction targets.
• Act in accordance with Johnson & Johnson Credo values, compliance standards, and health & safety requirements.

Skills

Customer service

Verbal & written communication

Organisational skills

Numerical skills

Problem solving

Relationship building

Teamwork

Decision making

Pressure handling

Education

A-Level / NVQ3 equivalent

Tools

Salesforce

CRM software

Excel

Job description

Johnson & Johnson MedTech in the UK is recruiting a Customer Service Representative on a 4-month agency assignment. Based in Wokingham with a hybrid onsite arrangement, you will handle customer enquiries, process orders, and log interactions in Salesforce to drive first-time resolution.

You’ll join a high-performing team supporting a broad portfolio of medical technologies, report to a Team Leader, and relocate if required to Maidenhead later in 2026.