Customer Experience Specialist (EMEA) - 12-Month Contract

Bio-techne

West of England

On-site

GBP 20,000 - 32,000

Full time

5 days ago

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Job summary

Bio-Techne is seeking a dedicated Customer Services professional to support order processing, quotations and customer inquiries from Bristol or Abingdon. You will liaise with Sales, Accounts, Despatch, and Technical Service to ensure a seamless order experience and high service levels.

The role requires fluent English, strong IT skills, and experience with ERP/CRM platforms; 37.5 hours per week on a 12-month contract with a salary range of £19,600–£31,500, depending on experience and location.

Qualifications

General Education exam passes (or equivalent) in English and Maths.
Experience of working in a customer focused environment.
Fluent written and spoken English is essential.
Experience with ERP/CRM platforms.
Attention to detail and strong organizational skills.

Responsibilities

Be the point of contact for incoming sales enquiries by telephone, e-mail and live-chat.
Process sales orders received by email, telephone order, postal orders and e-commerce.
Raise customer quotations and proformas; coordinate stock returns when required.
Provide excellent customer service by collaborating with Sales, Accounts, Despatch, Technical Service and Marketing.
Answer order queries and offer solutions; manage non-technical complaints.
Manage backorder processes and keep customers informed of date changes.