Medical Secretary Admin Assistant

The Methodist Church in Britain; Grimsby; On-site; GBP 21,000 - 29,000; Full time

Job summary

Eastview Surgery seeks a Medical Secretary Admin Assistant to support the Medical Secretary with NHS referrals. Core duties include typing letters and reports, processing referrals on ERS, scanning records into patient files and handling calls and inquiries.

The role requires a typing qualification and prior EMIS Web experience, with a focus on accurate coding and safeguarding compliance in a patient‑facing practice team.

Qualifications

• GCSE Maths and English at grade C or above or Functional Skills Level 2 in both.
• Typing qualification such as OCR or RSA Diploma.
• Experience with EMIS Web clinical system is essential.

Responsibilities

• Type letters, reports and associated documents within referral timescales.
• Liaise with hospitals and community services to process referrals.
• Process referrals on the electronic referral system (ERS).
• Manage enquiries and administrative queries effectively.
• Answer incoming calls and transfer or handle requests.
• Process information requests such as SARs, insurance and solicitors' letters; DVLA forms.
• Scan documents and attach to patient records.
• Input and code SNOMED CT data on the clinical IT system.
• Run clinical system searches as requested.
• Support clinical staff with general administrative tasks.
• Follow safeguarding policies and complete mandatory training and induction.

Skills

Communication skills

Telephone manner

MS Office

Outlook

Education

GCSE Maths & English

Typing qualification

Tools

EMIS Web

ERS

Job description

Medical Secretary Admin Assistant role at Eastview Surgery, where the post supports the Medical Secretary with administration linked to NHS referrals. The core of the work is typing letters and reports, processing referrals on the electronic referral system, scanning records into patient files and answering calls and enquiries. It sits within a patient-focused practice team working alongside GP partners, salaried GPs and the Practice Manager. A typing qualification and prior EMIS Web experience are essential.

What the job involves

• Type letters, reports and associated documents within referral timescales
• Liaise with hospitals and community services to process referrals efficiently
• Process referrals on the electronic referral system (ERS)
• Manage enquiries and administrative queries effectively
• Answer incoming calls, transfer them or deal with the caller's request
• Process requests for information such as SARs, insurance and solicitors' letters and DVLA forms
• Scan documents and attach them to patient healthcare records
• Input and code SNOMED CT data on the clinical IT system
• Process calling letters as requested
• Run clinical system searches as requested
• Support clinical staff with general administrative tasks
• Follow safeguarding policies and complete mandatory training and induction

Qualifications

• GCSE Maths and English at grade C or above, or Functional Skills Level 2 in both
• Typing qualification such as OCR or RSA Diploma

Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of using EMIS Web clinical system

Skills & knowledge

• Excellent communication skills and a clear, polite telephone manner
• Competent in MS Office and Outlook, and able to record accurate clinical notes
• Understanding of clinical coding and of safeguarding adults and children
• Good organisation, accurate information handling and sound use of own initiative
• Ability to work as part of a team and autonomously, and to be flexible
• Sensitivity and empathy with patients from all backgrounds, with integrity and loyalty

Nice to have

• NVQ Level 2 in Health and Social Care
• Level 3 in Medical Terminology
• Experience of working in a healthcare setting as a medical secretary
• Personal accountability, emotional resilience and ability to work well under pressure