Medical Secretary

NHS Jobs; Maidstone; On-site; GBP 21,000 - 26,000; Full time

Job summary

NHS Jobs in Maidstone seeks an organized administrator to provide wide-ranging secretarial and administrative support to a multidisciplinary team. The role includes processing information, handling referrals via ERS, and liaising with hospitals and community services.

Responsibilities cover typing, data entry, responding to enquiries, and supporting clinical staff with admin tasks. A proactive, accurate approach to documentation and communication is essential.

Qualifications

• Secretarial and administrative experience is essential.
• Experience liaising with multidisciplinary teams and external agencies is desirable.
• Familiarity with electronic referral service (ERS) is beneficial.

Responsibilities

• Typing letters, reports and associated documentation as required.
• Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently.
• Managing all enquiries in an effective manner.
• Actioning all incoming email.
• Inputting data into the patients healthcare records as necessary.
• Processing referrals using the electronic referral system (ERS).
• Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms.
• Answering incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Managing all administrative queries as necessary.
• Maintaining a clean, tidy, effective working area at all times.
• Supporting all clinical staff with general administrative tasks as requested.
• Record the minutes of meetings.

Job description

Job summary

To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).

Primary Key Responsibilities

• a. Typing letters, reports and associated documentation as required
• b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
• c. Managing all enquiries in an effective manner
• d. Actioning all incoming email
• e. Inputting data into the patients healthcare records as necessary
• f. Processing referrals using the electronic referral system (ERS)
• g. Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
• h. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately
• i. Managing all administrative queries as necessary
• j. Maintaining a clean, tidy, effective working area at all times
• k. Supporting all clinical staff with general administrative tasks as requested
• l. Record the minutes of meetings

Definitions of Timely Manner

• a. 2WW referrals and urgent referrals within 24 hours
• b. Routine referrals within 5 working days
• c. Responding to patient phone calls/emails within 2 working days
• d. Chasing secondary care for letters/results within 2 working days unless required for an urgent referral