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NHS Jobs; West Wickham; On-site; GBP 33,000 - 36,000; Full time

Job summary

South London and Maudsley NHS Foundation Trust is seeking an experienced medical secretarial assistant to support referrals, letters and reports. You will type accurately, manage correspondence, and ensure timely follow-up of referrals using eRS and clinical systems.

The role requires maintaining confidential records and providing cover for colleagues as needed. Working in a busy healthcare environment, you will prioritise workload, handle enquiries, and contribute to a smooth, patient-focused

Qualifications

• Proficient audio typing of letters, reports and clinic correspondence.
• Accurate, professional, grammatically correct documentation.
• Ability to code and process screening results per protocol.

Responsibilities

• Produce letters, reports and other documentation to a high standard.
• Maintain accurate records of correspondence, electronically and manually.
• Process referrals via NHS e-Referral Service (eRS) and manage worklists.
• Provide cover for colleagues during leave or absence.

Skills

Audio typing

Secretarial duties

Record keeping

Communications

Tools

Docman

eRS

Clinical systems

Job description

The main duties include: Audio typing of referral letters, clinic correspondence, and medical reports. Producing letters, reports, and other documentation that are accurate, professional, and grammatically correct. Producing standard forms from computerised patient records. Maintaining accurate records of correspondence, both electronically and manually. Emailing urgent referral letters and supporting documentation via the NHS e-Referral Service (eRS). Processing eRS referrals and managing eRS worklists to ensure timely action and follow-up. Undertaking Two Week Wait (2WW) safety-netting activities to ensure referrals are tracked and monitored appropriately. Liaising with local hospitals, community services, and patients regarding referrals, appointments, and clinic correspondence. Dealing with patient enquiries relating to referrals, appointments, and hospital correspondence. Handling general telephone enquiries in a professional and courteous manner. Assisting with the processing of medical reports, insurance reports, and Subject Access Requests (SARs). Monitoring secretarial workflows and ensuring referrals and correspondence received via Docman/eConsult/clinical system tasks and secretarial trays are actioned appropriately. Providing cover for secretarial colleagues during periods of annual leave, sickness, or other absence. Prioritising workload effectively and working to tight deadlines in a busy healthcare environment. Ensuring the provision of a smooth, efficient, and patient-focused secretarial service to the Practice and its patients. Accurately coding and FOBT and cervical screening results within the clinical system in accordance with Practice protocols and national screening programme requirements. Undertake such other duties as may reasonably be required by the Practice to ensure the smooth, safe, and efficient running of services.

£33,262 - £36,027 Per Annum inclusive of HCAS

South London and Maudsley NHS Foundation Trust