Float Medical Secretary

HCA Healthcare UK; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Jobtailor is seeking a capable Medical Secretary to provide full secretarial support to Consultants in a private healthcare setting, handling audio typing, correspondence and diary management.

You will coordinate patient pathways, manage appointments, and assist with billing and insurance communications, requiring discretion, empathy and strong Microsoft Office skills.

Qualifications

• Experience in private healthcare or medical secretarial role.
• Knowledge of medical terminology.
• Excellent organisation and ability to work independently.
• Strong typing skills with accuracy and speed.
• Clear, empathetic communication.

Responsibilities

• Provide full secretarial support to Consultants, including audio typing and handling correspondence.
• Manage diaries, clinics and patient appointments, ensuring records are prepared.
• Coordinate patient pathways and manage investigations and test results.
• Act as main contact for patients, handling enquiries with discretion and empathy.
• Support financial administration including insurance and billing communications.

Skills

Medical terminology

Diary management

Audio typing

Microsoft Office

Customer service

Tools

Microsoft Office Suite

Job description

Responsibilities

• Provide full secretarial support to Consultants, including accurate audio typing and professional handling of all clinical and non-clinical correspondence.
• Manage Consultant diaries, clinics and patient appointments, ensuring results, letters, investigations and records are prepared in advance.
• Coordinate patient pathways, including admissions, investigations and test results, escalating urgent or abnormal findings promptly.
• Act as the main point of contact for patients, handling enquiries with empathy, professionalism and discretion, including difficult situations.
• Support the financial administration of the practice, ensuring insurance details, self-pay information and billing requirements are accurately recorded and communicated.

Requirements

• Previous experience in private healthcare within a medical secretarial or equivalent administrative role
• A working knowledge of medical terminology and strong attention to detail
• Excellent organisational skills, with the ability to prioritise and work independently within guidelines
• Strong, accurate typing skills and confidence using Microsoft Office systems
• Clear, professional communication skills with a calm and empathetic approach