Support Secretary

Wirral University Teaching Hospitals NHS Trust; Parkgate; On-site; GBP 26,000 - 27,000; Part time

Job summary

Wirral University Teaching Hospitals NHS Trust is seeking a Support Secretary to join the Women’s Services team. The role focuses on efficient typing of letters, responsive patient communication, and coordinating appointments to support high-quality patient care.

The position is part-time (22.5 hours/week, Mon–Fri, 8:30am–5:00pm) with a focus on accuracy, initiative, and teamwork within a multidisciplinary setting. Experience in NHS administration is advantageous.

Qualifications

• AMSPAR Medical Terminology Certificate or equivalent qualification/experience.
• RSA Level II word processing or equivalent.
• Experience of audio-typing in a medical/ NHS setting.
• Experience in an administrative role within healthcare.
• Previous NHS or medical environment administrative experience.

Responsibilities

• Manage own workload and report issues to line manager.
• Communicate with patients about appointments and referrals.
• Type reports and letters for Consultants and arrange appointments.
• Refer work for external reporting and manage material bookings as required.
• Ensure effective communication within the Trust and with patients.

Skills

AMSPAR Medical Terminology Certificate

RSA Level II word processing

Audio-typing experience

Administrative experience

NHS experience

Job description

Wirral University Teaching Hospitals NHS Trust

Support Secretary

The closing date is 10 November 2026

We have an exciting opportunity for motivated, enthusiastic, and customer-focused individuals to join our Women's Services team in a busy and rewarding Support Medical Secretary role.

As an integral member of the team, you will play an important part in supporting the delivery of high-quality patient care by ensuring letters are generated efficiently and accurately, queries are responded to with courtesy and empathy, and patients receive a professional and welcoming service throughout their journey.

The successful candidate will have excellent communication and organisational skills, with the ability to work confidently on their own initiative as well as collaboratively within a multidisciplinary team. This varied role involves regular contact with patients and supporting effective communication across the service.

This position would suit individuals who thrive in a fast-paced environment, enjoy problem-solving, and take pride in providing excellent customer service.

Please refer to the attached Job Description for full details of the role and responsibilities.

Working Pattern

This is a part-time position, working 22.5 hours per week. Monday to Friday, between the hours of 8:30am and 5:00pm. Specific working hours will be agreed with the successful candidate upon appointment.

Main duties of the job

Duties

Manage own workload, reporting back to the line manager regarding any problems arising.

Communicate with patients regarding appointments and referrals

Responsible for typing reports and letters for Consultants and arranging appointments

Referring work for external reporting when required booking in/out material as required

Ensure effective communication within the Trust and between hospitals, General

Practitioners and patients.

About us

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Job responsibilities

Please see the attached job description / person specification for the full duties and responsibilities of this role.

Person Specification

Qualifications

• AMSPAR Medical Terminology Certificate, or equivalent qualification/experience
• RSA Level II word processing or equivalent
• Experience of Audio-typing.
• Experience of working in an administrative role.
• Previous Administrative experience working with in the NHS or medical environment

Knowledge

• Good IT skills, including use of Microsoft Office
• Good time management/organisational skills
• Awareness of Trust guidelines regarding complaints, confidentiality etc
• Ability to use own initiative and prioritise workload using organisational skills
• Awareness of Trust guidelines regarding patient confidentiality, complaints, etc.
• Awareness of relevant NHS/departmental targets for example 18 week RTT and cancer

Personal Attributes

• Ability to deal with sensitive issues with tact and diplomacy
• Polite, conscientious and courteous

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Wirral University Teaching Hospitals NHS Trust

£25,760 to £27,476 a yearpro rata per annum