Medical Secretary

Countess of Chester Hospital NHS Foundation Trust; Chester; Sur place; GBP 21 000 - 24 000; Plein temps

Résumé du poste

Countess of Chester Hospital NHS Foundation Trust is seeking a Medical Secretary to provide a comprehensive secretarial service and administrative support to the team. You will handle audio typing, clinic letters, and patient communications with strict confidentiality and accuracy, contributing to efficient service delivery.

The role requires strong ICT skills, knowledge of medical terminology, and the ability to work independently within a team.

Qualifications

• NVQ Level 3 or equivalent
• GCSE English or equivalent
• RSA Typing III
• Audio/Short Hand Typing Qualification
• AMSPAR Medical Secretarial Diploma or Equivalent

Responsabilités

• To provide a comprehensive secretarial service to the consultants as part of the secretarial team, managing a busy workload and shifting priorities.
• To deal with enquiries from patients, relatives, GP's and hospital staff in an effective, timely and sensitive manner, answering queries and resolving problems appropriately while ensuring patient confidentiality is maintained at all times.
• To type clinic letters, referrals and other correspondence using digital dictation, prioritising urgent and Fast Track correspondence while also maintaining awareness of Trust targets for outpatient letters.
• To participate with the team in administering the Email Advice service, including logging activity within time limits and accurately recording clinical advice on the electronic patient record.

Connaissances

Touch typing

MS Office

Medical terminology

Medical secretarial experience

Patient administration systems

Formation

NVQ Level 3 or equivalent

GCSE English or equivalent

RSA Typing III

Audio/Short Hand Typing Qualification

AMSPAR Medical Secretarial Diploma or Equivalent

Outils

Medisec

EPR+

Description du poste

Countess of Chester Hospital NHS Foundation Trust

Medical Secretary

The closing date is 09 November 2026

You will contribute and commit to promoting a positive team-based attitude, striving for the highest standards of service and achieving excellence by providing a comprehensive secretarial service and administration support to the Team. You will be expected to work with minimum supervision but within a close-knit team. All work must be carried out in a timely and accurate manner, with confidentiality being maintained at all times.

We are looking for a highly motivated individual to provide a high standard of audio typing / clerical support. The successful candidate must be able to work using their own initiative, but also as part of a team.

Excellent communication and administrative skills are essential for this role, along with a keen eye for accuracy and detail. Organisational skills are also essential. Consultant diaries and associated clinical activity must be kept up to date to ensure the service we provide to our patients runs smoothly and efficiently.

A working knowledge of general office procedures and Microsoft packages is required, but full training will be given in the use of Medisec and EPR+ software. Knowledge of medical terminology also would be an advantage.

Main duties of the job

• To provide a comprehensive secretarial service to the consultants as part of the secretarial team, managing a busy workload and shifting priorities.
• To deal with enquiries from patients, relatives, GP's and hospital staff in an effective, timely and sensitive manner, answering queries and resolving problems appropriately while ensuring patient confidentiality is maintained at all times.
• To type clinic letters, referrals and other correspondence using digital dictation, prioritising urgent and Fast Track correspondence while also maintaining awareness of Trust targets for outpatient letters.
• To participate with the team in administering the Email Advice service, including logging activity within time limits and accurately recording clinical advice on the electronic patient record.

About us

The Trust's services are provided from three locations:

• The Countess of Chester Hospital: providing 473 general and acute beds.
• Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility.
• Tarporley War Memorial Hospital: a base for community services which serve the local rural population.

The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000 people living in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire. The Trust works collaboratively within the wider Cheshire and Merseyside Integrated Care System. Due to its location on the border with North Wales, the Trust also works closely with the Betsi Cadwaladr University Health Board. The Trust treats patients from England and some parts of Wales. During 2024/2025, there were approximately 643,000 patient attendances (inpatient, A&E, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery

Job responsibilities

See Job Description for further details.

Recruitment selection processes are based on competence (see Person specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.

If a DBS is required for your role, you are encouraged to enrol for the DBS Update Service. A small annual fee applies which is payable to the DBS Service. Please note applicants will be required to pay for their DBS check. Costs will be deducted from their salary over the first three months of employment.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.

The Trust will not sponsor where the starting salary does not meet immigration rules

Person Specification

Qualifications

• NVQ Level 3 or equivalent
• GCSE Standard English or equivalent
• RSA Typing III
• Audio/Short Hand Typing Qualification
• AMSPAR Medical Secretarial Diploma or Equivalent

Knowledge and Experience

• Touch typist
• Recent secretarial experience
• Knowledge of Microsoft Office Packages
• Experience as medical support secretary or medical audio typist
• Knowledge/ experience of specific patient administration systems
• Knowledge of Medical Terminology
• Knowledge of NHS or other health/social care settings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Countess of Chester Hospital NHS Foundation Trust