Clerical Administrator

Mersey and West Lancashire Teaching Hospitals NHS Trust; Greater London; On-site; GBP 21,000 - 24,000; Full time

Job summary

Mersey and West Lancashire Teaching Hospitals NHS Trust invites applications for the Clerical Administrator (Band 2) roles based at Whiston Hospital or St Helens Hospital. This site-based post offers multiple positions with part-time or full-time hours and interview discussions around hours and site preference.

The successful candidate will provide essential administrative support with strong organisation and customer service skills.

Qualifications

• Word processing skills and experience with Microsoft Office.
• RSA / OCR II or equivalent experience.
• Knowledge of medical terminology.

Responsibilities

• Type dictation from audio transcription of clinical correspondence and documentation.
• Ensure follow up arrangements/investigations are in place and liaise with Medical Secretary of Specialty.
• Ensure actions for 18 week / tertiary referrals are dealt with and actioned.
• Copy letters and discharge summaries to appropriate professionals and other agencies.
• Ensure all outgoing post is sent within 24 hours of signing and letters/attachments are dispatched the same day.

Skills

Word processing

RSA / OCR II

Medical terminology

Job description

Mersey and West Lancashire Teaching Hospitals NHS Trust

Clerical Administrator

The closing date is 09 November 2026

Clerical Administrator - Band 2 Based at Whiston Hospital or St Helens Hospital - this is a site based role Multiple positions available (part time and full time), hours and site preference to be discussed at interview.

We are seeking motivated and organised Clerical Administrators to provide essential administrative support to the team.

The successful candidate will possess good organisational skills, attention to detail, and the ability to work effectively both independently and as part of a team. Excellent communication skills and a commitment to delivering high standards of customer service are essential.

The JD & PS are currently under AfC review and are subject to change.

Main duties of the job

Key responsibilities will include:

• Processing clinical correspondence, including the printing, preparation and posting of clinical letters, patient results and referral documentation in a timely and accurate manner.
• Logging and monitoring Estates and Facilities requests, reporting maintenance issues and liaising with relevant departments as required.
• Ordering and managing stock levels of office supplies and stationery to support service delivery.
• Providing general administrative support, including filing, scanning, photocopying, data entry and document management.
• Assisting with telephone cover when required, responding to enquiries professionally and directing calls appropriately.
• Supporting colleagues within the wider administrative team to ensure a highquality and efficient service is maintained.
• Undertaking other clerical and administrative duties appropriate to the role and grade as required.

About us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.

Job responsibilities

Type dictation from audio transcription of clinical correspondence and documentation.

Ensure appropriate follow up arrangements/investigations are in place. Liaise with relevant Medical Secretary of Specialty accordingly.

Ensure any actions required regarding 18 week / tertiary referrals are dealt with and actioned.

Ensure all letters and discharge summaries are copied to the appropriate professionals and other agencies.

Ensure all outgoing post is sent out within 24 hours of signing. (inclusive of out of area GP letters)

Ensure all action reports are completed daily and all letters / attachments sent out the same day

Carry out all stock ordering for speciality areas and completion on SBS

Our values

• We are Kind
• We are Open
• We are Inclusive

Qualifications

• Word Processing Skills
• RSA / OCR II or equivalent experience
• Knowledge of medical terminology

Experience

• Excellent IT skills with knowledge and experience of Microsoft office products
• Experience of office procedures
• Previous experience within the NHS

Skills

• Self motivated and able to work with limited supervisions
• Able to use own initiative and manage/prioritise own workload
• Ability to accurately maintain computerised and manual filing/documentation system
• Ability to work as part of a team
• Knowledge of internal hospital PAS

Other

• Able to work the hours and duties required by the post
• Able to adopt flexible approach when required
• Comply with Trust policies and procedures
• Understanding of confidential nature of role and awareness of Data Protection Act

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust