Administration Officer

Mersey and West Lancashire Teaching Hospitals NHS Trust; North Berwick; On-site; GBP 26,000 - 27,000; Full time

Job summary

Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking an Administration Officer to support the Adult Continence Service at Fingerpost Park Health Centre. You will help run outpatient clinics, handle patient referrals and provide comprehensive administrative support to the clinical team.

Ideal candidates will be well organised, proficient with IT and able to work independently or as part of a team within a busy NHS setting.

Qualifications

• GCSE standard or higher and relevant IT skills.
• Word processing, audio-typing and shorthand abilities.
• Strong numeric and organizational capabilities.

Responsibilities

• Observe Trust policies and perform mandatory training.
• Support outpatient clinics and manage referrals.
• Maintain accurate filing, scanning and records.
• Handle post and provide admin support to clinical staff.

Skills

Word Processing

Audio Typing

Shorthand

Time Management

Interpersonal Skills

Teamwork

Education

GSCE Standard or Higher

RSA/OCR III or equivalent

Medical Terminology

Shorthand/Speedwriting Skills

Tools

Microsoft Office

Trust IT Systems

Job description

Mersey and West Lancashire Teaching Hospitals NHS Trust

Administration Officer

The closing date is 09 November 2026

About the role

An exciting opportunity has arisen for a motivated and organised individual to join the Adult Continence Service at Fingerpost Park Health Centre as an Administration Officer.

You will play a key role in supporting the smooth running of outpatient clinics, managing patient referrals and providing a comprehensive administrative service to the clinical team and ensuring an efficient patient experience.

The JD & PS are currently under AfC review and are subject to change.

Main duties of the job

The role will involve:

• Maintaining clinics


• Managing telephone enquiries, providing a professional and courteous service to patients and staff


• Filing, scanning and maintaining accurate records


• Processing incoming and outgoing post


• Providing general administrative support to the clinical team


• Supporting the day-to-day organisation of clinics and office duties

About you

We are looking for individuals who are:

• Well organised with strong administrative skills


• Confident in using IT systems and Microsoft Office


• Able to prioritise workload and work to deadlines


• Excellent communicators with a professional and empathetic approach


• Able to work both independently and as part of a team

Working for us

You will be part of a supportive team within the Adult Continence Service, where your contribution will directly support patient care and service delivery.

About us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018


• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)


• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

Job responsibilities

To observe the provisions and adhere to all Trust policies and procedures. To attend Trust Mandatory Training sessions as required and any other training courses relevant to the post. To be aware of the confidential aspects of the post. Breaches of confidentiality will result in disciplinary action that may involve dismissal. The post holder should also be aware that, regardless of any action taken by the employing authority, breaches of confidentiality could result in civil action for damages. All employees must fully comply with the relevant sections of the Health and Safety at Work. They must also understand and implement Mersey and West Lancashire Teaching HospitalsNHS Trust Statement of Policy on Health and Safety at Work and the Trust corporate Health and Safety Policies and Procedures. You are required to follow all applicable rules and procedures relating to Health and Safety at Work and to take all responsible precautions to avoid actions.

Person Specification

Our Values

• We are Kind


• We are Open


• We are Inclusive

Qualifications

• GSCE Standard or Higher


• RSA/OCR III or equivalent


• Word Processing Skills


• Audio-Typing Skills


• Medical Terminology


• Shorthand/Speedwriting Skills

Experience

• Microsoft Office Products Experience


• Ability to work as part of a team


• Minute Taking


• 2 years' experience working in an NHS environment


• Previous Medical Secretary Experience


• Medical Audio Typing


• Understanding of Trust Internal Policies as appropriate

Skills

• Ability to manage/prioritise own workload


• Excellent Word Processing and Keyboard skills


• Ability to accurately maintain computerised and manual filing/documentation systems


• Ability to use own initiative and work independently


• Capability to adapt to most situations


• Reliable and conscientious


• Ability to manage difficult/sensitive situations


• Able to work the hours and undertake duties required


• Time Management Skills


• Knowledge of Trust computer systems


• Excellent interpersonal skills

Other

• Ability to travel across hospital sites when required


• Possess a friendly and approachable personality


• Ability to show understanding and appreciation
  
• Comply with Trust policies and procedures at all times


• Ability and willingness to undergo further training for the post


• Understanding of confidential nature of role and awareness of Data Protection Act

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

£25,760 to £27,476 a yearper annum pro rata