Medical Secretary

The Methodist Church in Britain; Birmingham; Presencial; GBP 18.000 - 24.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Annual leave & public holidays

Induction programme & mandatory培训

Annual appraisal & learning support

Culture of continuous learning

Descripción de la vacante

Shah Zaman Surgery in Castle Vale is seeking a dedicated Medical Secretary to provide secretarial and administrative support to GPs and the clinical team. The role focuses on clinical correspondence, referrals, medical reports and patient records, with confidentiality as a priority.

The post is 29 hours across four days and includes reception cover and Extended Access evenings when needed. GCSEs in Maths and English at grade C or equivalent are required, with prior healthcare secretarial

Formación

• GCSE Maths and English at grade C or above, or Functional Skills Level 2 in both
• Experience in healthcare administration is desirable
• Proven organisational and data handling skills

Responsabilidades

• Provide secretarial and administrative support to GPs and the clinical team
• Manage clinical correspondence, referrals, medical reports and patient records
• Type letters and reports, process patient recalls
• Process referrals via NHS e-Referral Service and monitor outstanding referrals
• Liaise with patients, hospitals and external organisations
• Reception duties and occasional Extended Access evening sessions
• Maintain accurate records and apply SNOMED CT codes
• Adhere to safeguarding procedures for adults and children

Conocimientos

Excellent communication

MS Office

Outlook

Clinical IT systems

Information accuracy

Safeguarding knowledge

Teamwork

Educación

GCSE Maths & English (C or above)

Herramientas

MS Office/Outlook

Clinical IT systems

Descripción del empleo

Shah Zaman Surgery, an NHS GP practice in Castle Vale, is recruiting its sole Medical Secretary to run secretarial and administrative work for GPs and the clinical team. The work centres on clinical correspondence, referrals, medical reports and patient records, handled to strict confidentiality. The post is 29 hours across four days and includes reception cover and Extended Access evening sessions when needed. Candidates need Maths and English at GCSE grade C or equivalent and prior healthcare secretarial experience.

What the job involves

• Secretarial and administrative support to GPs and the wider clinical team
• Managing clinical correspondence, referrals, medical reports and clinical administration
• Typing letters and reports, and processing patient calling and recall letters
• Processing referrals through the NHS e-Referral Service and monitoring outstanding referrals
• Liaising with patients, hospitals, healthcare professionals and external organisations
• Organising and prioritising own workload to meet deadlines
• Maintaining accurate records, scanning documents to patient records and applying SNOMED CT codes
• Processing requests for information, including subject access, insurance, solicitor and DVLA requests
• Reception cover: answering calls, responding to patient queries and assisting patients in the practice
• Extended Access cover, which may include 6:30pm to 8pm on Mondays, Thursdays and Fridays
• Following safeguarding procedures for adults and children and escalating concerns
• Working additional hours when required

What’s required

Qualifications

• GCSE Maths and English at grade C or above, or Functional Skills Level 2 in both

Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting as a medical secretary

Skills & knowledge

• Excellent communication skills, including a clear, polite telephone manner and understanding of patient needs
• Competent in MS Office, Outlook and clinical IT systems
• Accurate information processing and problem solving
• Understanding of clinical coding
• Understanding of safeguarding adults and children
• Knowledge of and ability to work to key policies and procedures

Other

• Own initiative, discretion and sensitivity
• Good organisation and effective use of resources
• Working as a team member and autonomously
• Sensitive and empathetic in distressing situations
• Getting on with people from all backgrounds, respecting diversity
• Punctual, flexible, cooperative and motivated, with high integrity and loyalty

Nice to have

• Knowledge of chaperone procedure
• Personal accountability, emotional resilience and working well under pressure
• Level 3 in Medical Terminology
• Experience of working in a GP practice

What’s offered

• Annual leave and public holiday entitlement, pro-rata where applicable
• Practice induction programme and mandatory training
• Annual appraisal and support for learning and development
• Culture of continuous learning and professional development