Medical Receptionist

Albion Mount Medical Practice; Dewsbury; On-site; GBP 14,000 - 21,000; Full time

Job summary

Albion Mount Medical Practice in Dewsbury is seeking a dedicated GP Practice Receptionist to join our busy team. You will be the first point of contact for patients, delivering excellent customer service and essential administrative support to ensure smooth day-to-day operations.

Experience with Systmone is preferred but not essential since full training will be provided. The role offers a supportive environment and opportunities to develop in NHS practice operations.

Qualifications

• Good communication skills, oral and written.
• Good team working.
• Good interpersonal skills.
• Flexibility.
• Well mannered and well presented.
• Patient, tolerant, tactful and discreet.
• Enthusiastic, honest and reliable.
• Previous use of Systmone.
• Self-motivating.
• Demonstrate initiative.
• Ability to prioritise tasks.
• Able to tolerate and manage stress.

Responsibilities

• Greeting patients and visitors in person, by phone, and by email.
• Booking, amending and cancelling appointments using clinical systems.
• Processing repeat prescription requests and supporting clinicians with admin tasks.
• Handling patient records with confidentiality and accuracy.
• Assessing patient needs and guiding them to appropriate services.
• Acting as a chaperone during clinical examinations when training allows.
• Providing information about practice arrangements to new or temporary patients.
• Maintaining tidiness, safety and security of the premises.
• Attending staff meetings and undertaking training as required.
• Reporting risks and supporting health, safety and infection control measures.

Skills

Strong communication

Teamwork

Interpersonal skills

Flexibility

Professionalism

Systmone experience

Initiative

Prioritisation

Multitasking

Reliability

Tools

Systmone

Job description

Busy friendly practice with high ethnic population and a list size of approximately 6000 patients. Systmone user for which experience is preferred but not essential as full training will be provided.

Salary - Your salary will be £12.71 per hour. There may also be overtime opportunities that arise.

As a GP Practice Receptionist, you will be the first point of contact for patients, providing excellent customer service and administrative support to ensure the smooth running of the practice. The role requires someone with strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment

Main duties of the job

Being the first point of contact for patients/visitors attending the practice. Greeting patients and handling telephone/email enquiries in a professional & friendly manner

Booking, amending, and cancelling appointments using our clinical system

Processing prescriptions and supporting clinicians with administrative tasks.

Handling patient records, ensuring confidentiality and accuracy

Previous experience in a GP surgery or healthcare environment (desirable but not essential)

About us

A supportive, friendly and efficient working environment.

Ongoing training and development opportunities

The chance to be part of a team making a real difference to patient care.

Job responsibilities

A GP receptionist serves as the first point of contact for patients. Providing administrative support, managing appointments and ensuring smooth practice operations whilst maintaining confidentiality and professionalism.

Key responsibilities:

Patient interactions and reception duties:

Greeting patients and visitors in a professional and friendly manner both in person, via telephone and over email.

Booking, amending and cancelling appointments using clinical systems.

Assisting patients in accessing appropriate services or health care professionals efficiently.

Acting as a chaperone during clinical examinations when required once adequate training is provided.

Providing information about practice arrangements to prospective new or temporary patients.

Administrative and clerical tasks:

Processing repeat prescription requests and online consultation requests according to practice guidelines.

Managing patient records which will involve coding and filing correspondence and medical notes.

Supporting clinicians with administrative tasks.

Maintaining the tidiness, safety and security of the practice premises.

Attending staff meetings and undertaking training as required.

Confidentiality and compliance:

Handling sensitive patient information with strict confidentiality.

Following practice policies and procedures and written protocols to ensure compliance with both practice and NHS standards.

Reporting potential risks and supporting health, safety and infection control measures to senior members of staff.

Qualifications

• Good communication skills, oral and written
• Good team working
• Good interpersonal skills
• Flexibility
• Well mannered and well presented
• Patient, tolerant, tactful and discreet
• Enthusiastic, honest and reliable
• Previous use of Systmone
• Self-motivating
• Demonstrate initiative
• Ability to prioritise tasks
• Able to tolerate and manage stress

Experience

• Previous experience working with computers and the general public
• Experience as a Medical Receptionist in a GP Surgery
• Previous experience of customer care or dealing with members of public in a frontline role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.