Medical Receptionist: Patient Care & Front Desk

The Methodist Church in Britain; Grimsby; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Protected study leave

Mentorship program

Wellbeing benefits

Job summary

Brownlow Group Practice is seeking a receptionist to cover the reception desk and phones, greet patients, and assist with NHS forms. You will book appointments, signpost queries, and keep patient records up to date. DBS check and good English are required. Flexibility to work outside core hours is also desirable.

The role focuses on delivering high-quality patient care in a busy GP practice, supporting clinicians and maintaining confidentiality.

Qualifications

• GCSE level or equivalent education is required.
• Good English grammar and spelling, demonstrated at interview or by certificate.

Responsibilities

• Cover the reception desk greeting patients and visitors with a high standard of care.
• Answer and make phone calls, signpost patients, and assist with NHS forms.
• Book appointments and recalls and schedule for GPs/nurses.
• Maintain patient confidentiality at all times.
• Support clinical staff as required.

Skills

Customer service

Administrative skills

Organisation

Communication

Calm under pressure

Education

GCSE or equivalent

Tools

MS Office

Job description

Brownlow Group Practice is seeking a receptionist to cover the reception desk and phones, greet patients, and assist with NHS forms. You will book appointments, signpost queries, and keep patient records up to date. DBS check and good English are required. Flexibility to work outside core hours is also desirable.

The role focuses on delivering high-quality patient care in a busy GP practice, supporting clinicians and maintaining confidentiality.