Compassionate Medical Receptionist & Patient Care Concierge

Brownlow Health; Liverpool; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

Brownlow Health is seeking a Medical Receptionist to cover the reception desk and phones, providing a high level of patient care and dealing with queries empathetically. You will support clinical staff and handle admin tasks efficiently, ensuring patients are signposted appropriately and appointments are managed effectively.

The role involves registering patients, signing NHS forms, and following the practice procedures for opening and closing sites across multiple locations.

Qualifications

• GCSE level or equivalent education or equivalent working experience.
• Good grammar and spelling in English.
• Experience dealing with the general public, preferably in a customer service role.
• Experience using computers with good keyboard skills.
• Strong administrative and organisational abilities.

Responsibilities

• Greet patients and direct them within the practice.
• Respond to queries and signpost patients to the right services.
• Answer calls promptly and maintain confidentiality.
• Book appointments and recalls; manage changes and reminders.
• Support clinical staff and handle admin tasks efficiently.
• Follow practice procedures for opening/closing sites.

Skills

Customer service

Communication

Phone handling

Administration

Empathy

Microsoft Office

Education

GCSE level or equivalent

Tools

Computing skills

Job description

Brownlow Health is seeking a Medical Receptionist to cover the reception desk and phones, providing a high level of patient care and dealing with queries empathetically. You will support clinical staff and handle admin tasks efficiently, ensuring patients are signposted appropriately and appointments are managed effectively.

The role involves registering patients, signing NHS forms, and following the practice procedures for opening and closing sites across multiple locations.