Medical Receptionist

The Methodist Church in Britain; Grimsby; Sur place; GBP 19 000 - 23 000; Plein temps

Avantages offerts par ce poste

Protected study leave

Mentorship program

Wellbeing benefits

Résumé du poste

Brownlow Group Practice is seeking a receptionist to cover the reception desk and phones, greet patients, and assist with NHS forms. You will book appointments, signpost queries, and keep patient records up to date. DBS check and good English are required. Flexibility to work outside core hours is also desirable.

The role focuses on delivering high-quality patient care in a busy GP practice, supporting clinicians and maintaining confidentiality.

Qualifications

• GCSE level or equivalent education is required.
• Good English grammar and spelling, demonstrated at interview or by certificate.

Responsabilités

• Cover the reception desk greeting patients and visitors with a high standard of care.
• Answer and make phone calls, signpost patients, and assist with NHS forms.
• Book appointments and recalls and schedule for GPs/nurses.
• Maintain patient confidentiality at all times.
• Support clinical staff as required.

Connaissances

Customer service

Administrative skills

Organisation

Communication

Calm under pressure

Formation

GCSE or equivalent

Outils

MS Office

Description du poste

This post covers the reception desk and phones at Brownlow Group Practice, handling patients and visitors across the practice. Core work is greeting and directing people, answering queries, helping patients complete NHS forms, booking appointments and recalls, and keeping patient records accurate. Extended access sessions form part of the contracted hours, and a successful candidate registered with another Brownlow practice must transfer to it. A DBS check is needed before starting, along with a good standard of English.

What the job involves

• Cover the reception desk, greeting patients and giving a high standard of care
• Respond to queries and requests from patients and visitors, including helping them complete NHS forms
• Answer and make phone calls, signposting patients, escalating where needed and following up enquiries
• Direct patients within the practice and provide information as required
• Book appointments and recalls, and schedule appointments for GPs, nurses and other healthcare professionals
• Handle appointment changes, cancellations and reminders, and monitor availability to reduce waiting times
• Deal with patients without appointments who need same-day attention in a logical, non-disruptive way
• Action admin tasks and requests efficiently and effectively
• Support clinical staff as and when required
• Manage telephone and home visit requests and keep patient contact details up to date
• Follow practice procedures for opening and closing all sites
• Maintain patient confidentiality at all times

Qualifications

• Sound general education to GCSE level or equivalent, or equivalent working experience
• Good standard of English grammar and spelling, shown at interview or by a certificate of English proficiency

Experience

• Experience dealing with the general public, ideally in a customer service environment
• Experience using computers with good keyboard skills
• Good administrative and organisational skills, with the ability to prioritise work

Skills & knowledge

• Accurate, thorough and well-presented work, meeting deadlines
• Working independently and using initiative
• Friendly, approachable manner with understanding and assertiveness when appropriate
• Working calmly under pressure with multiple demands, challenging behaviour and distressing circumstances
• Handling personal information sensitively and respecting confidentiality
• Working positively in a busy team and resolving conflict constructively

Checks & eligibility

• Disclosure and Barring Service (DBS) check

Other

• Flexibility to work outside core office hours
• Polite, confident, flexible and cooperative
• Motivated, with sound judgement about when to ask for help
• High levels of integrity and loyalty

Nice to have

• Experience of working in a healthcare setting
• Training or qualifications in administration, IT or related areas
• Experience in an administrative role

What’s offered

• Protected study leave with a financial allowance
• Comprehensive six-month mentorship and induction programme
• Dedicated wellbeing team and a wide range of benefits and incentives