Medical Receptionist & Patient Care Coordinator

Kent LMC; Folkestone; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Sandgate Road Surgery in Folkestone is seeking a dedicated Medical Receptionist to join our busy GP practice. You will be the first point of contact for patients, handling calls, appointments, and confidential records with discretion.

The role requires excellent customer service, strong verbal and written communication, and the ability to learn new IT systems quickly. You’ll support the healthcare team to coordinate referrals and maintain smooth daily operations.

Qualifications

• Excellent customer service skills.
• Strong verbal and written communication with keen attention to detail.
• Proficiency with IT systems and ability to learn new software quickly.
• Strong organisational and multitasking abilities in a fast-paced environment.
• Healthcare administration experience is advantageous but not essential.

Responsibilities

• Greet patients and visitors with a professional demeanor.
• Handle incoming calls, schedule appointments, and manage the calendar.
• Verify patient information and handle confidential medical records with discretion.
• Assist with administrative tasks, including filing and emailing.
• Collaborate with the healthcare team to coordinate referrals.
• Uphold office policies and procedures to maintain regulatory compliance.

Skills

Customer service

Communication

IT systems

Organisational skills

Healthcare administration

Tools

Patient management software

Job description

Sandgate Road Surgery in Folkestone is seeking a dedicated Medical Receptionist to join our busy GP practice. You will be the first point of contact for patients, handling calls, appointments, and confidential records with discretion.

The role requires excellent customer service, strong verbal and written communication, and the ability to learn new IT systems quickly. You’ll support the healthcare team to coordinate referrals and maintain smooth daily operations.