Clinical Front Desk & Patient Care Coordinator

NHS Jobs; Sittingbourne; On-site; GBP 12,000 - 18,000; Full time

Job summary

South East Coast Ambulance Service NHS Foundation Trust is seeking a receptionist to support the multidisciplinary team at the front desk in Sittingbourne. You will greet patients, manage the appointment system, process registrations and handle enquiries from patients and external agencies.

duties include data entry in EMIS, handling phone calls, signingpost services, assisting clinical staff and maintaining a tidy reception area. Experience in patient-facing roles is desirable.

Qualifications

• Experience in patient-facing reception roles.
• Familiar with EMIS or similar clinical systems.
• Strong communication and organisational skills.

Responsibilities

• Greet and direct patients; manage appointments and the appointment system.
• Process registrations and maintain patient records.
• Handle phone calls, signpost to services, and liaise with clinical teams.
• Assist with prescriptions and repeat requests.
• Support clinical staff with admin tasks and maintain reception area.
• Liaise with external agencies and data entry in EMIS.

Skills

Customer service

Reception duties

Data entry

Communication

Tools

EMIS system

Appointment system

Job description

South East Coast Ambulance Service NHS Foundation Trust is seeking a receptionist to support the multidisciplinary team at the front desk in Sittingbourne. You will greet patients, manage the appointment system, process registrations and handle enquiries from patients and external agencies.

duties include data entry in EMIS, handling phone calls, signingpost services, assisting clinical staff and maintaining a tidy reception area. Experience in patient-facing roles is desirable.