GP Receptionist & Office Administrator - NHS Experience

Anonymous; Leeds; On-site; GBP 19,000 - 22,000; Full time

Job summary

Anonymous is recruiting an experienced GP Receptionist / Office Administrator for North Leeds. You will be the first point of contact, delivering a professional, friendly service from enquiry through to appointment and follow-up.

Key duties include greeting patients, booking appointments, managing diaries, handling administration, and providing support to the practice team in a busy NHS-adjacent environment. NHS GP reception experience is essential.

Qualifications

• Previous NHS GP reception experience.
• Proactive, solutions-focused attitude with initiative.
• Excellent customer service and interpersonal skills.
• Confident and professional telephone manner.
• Strong written and verbal communication skills.
• Discreet and professional handling of confidential information.
• Ability to prioritise enquiries and multitask.
• Excellent attention to detail and time-management skills.
• Positive, proactive and team-focused approach.

Responsibilities

• Welcoming patients and ensuring reception areas are warm, professional and well-presented.
• Answering telephone calls and responding to emails.
• Booking and coordinating patient appointments; managing diaries.
• Preparing, maintaining and filing patient documentation.
• Providing a professional and supportive service throughout the patient journey.
• Making follow-up telephone calls to patients.
• Preparing letters and patient information for the practice.
• Supporting patient surveys and new patient administration.
• General administrative duties including filing, archiving and post handling.
• Supporting the practice team with routine weekly compliance checks.

Skills

NHS GP reception experience

Customer service

Telephone manner

Communication skills

Organization

IT skills

Job description

Anonymous is recruiting an experienced GP Receptionist / Office Administrator for North Leeds. You will be the first point of contact, delivering a professional, friendly service from enquiry through to appointment and follow-up.

Key duties include greeting patients, booking appointments, managing diaries, handling administration, and providing support to the practice team in a busy NHS-adjacent environment. NHS GP reception experience is essential.