Medical Receptionist - Patient Access & Admin

St James Medical Centre

Nottingham

On-site

GBP 12,000 - 15,000

Part time

14 days+

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Job summary

St James Medical Centre in Nottingham is hiring two medical receptionists to join the admin team. The roles involve greeting patients, checking them in on the clinical system, and handling calls, texts and online requests for appointments and queries.

The posts cover 45 hours between them, with one full time and the other part time or job share. Staff are encouraged to learn wider admin tasks over time; experience in customer-facing roles and Level 2 English and Maths are required, with general

Qualifications

Good standard of English and Maths (level 2)
Experience in a customer-facing role
Experience of working with defined policies and processes

Responsibilities

Greeting patients and checking them in on the clinical system
Answering calls, texts and online requests about queries and appointments
Signposting patients to the most appropriate staff or service
Liaising with clinical staff and updating systems
Dealing with incoming and outgoing correspondence
Processing repeat prescriptions
Supporting colleagues with the daily workload and covering other tasks as needed
Completing safeguarding training for the role and knowing how to raise concerns
Learning other admin functions as skills broaden across the practice