Medical Receptionist - Galashiels

NHS National Services Scotland; Galashiels; On-site; GBP 17,000 - 24,000; Part time

Benefits offered by this job

8 weeks pro rata Annual Leave

NHS pension

Job summary

Roxburgh Street Surgery in Galashiels is seeking a part-time Medical Receptionist to join the reception team for 20 hours per week. You will greet patients, manage appointments, handle calls, and maintain confidential records in a busy NHS environment.

Training is available if needed, with emphasis on accuracy, empathy, and teamwork. The role operates 8am–6pm Monday to Friday with some flexibility during holidays and peak times.

Qualifications

• Experience in an office or administrative role is advantageous
• Ability to thrive in a busy environment
• Confidentiality and data protection awareness

Responsibilities

• Greeting patients upon arrival and assisting with check-in
• Scheduling, cancelling and rearranging appointments
• Answering calls, addressing inquiries and signposting
• Maintaining patient records and confidentiality
• Processing registrations, insurance information and payments
• Managing emails and correspondence

Skills

Organisational skills

Communication skills

Office software

Independent worker

Empathy & patience

Medical setting experience

Tools

Microsoft Word

Microsoft Excel

Job description

ROXBURGH STREET SURGERY

Part-time Medical Receptionist – 20 hours per week

An opportunity has arisen for someone to join our Reception team at Roxburgh Street Surgery.

We pride ourselves in offering a friendly, confidential and efficient service for our patients.

An experienced person would be preferable but training would be available for anyone who we think has potential to thrive in our busy environment.

20 hours per week -Monday to Friday between 8am and 6pm

Flexibility required during holidays and busy times

• 8 weeks pro rata Annual Leave, NHS pension

£15.00 per hour

Duties

• Greeting patients upon arrival and assisting them with the check-in process.
• Scheduling, cancelling and rearranging appointments.
• Answering phone calls promptly, addressing inquiries, signposting patients to appropriate services or directing calls to staff members.
• Maintaining accurate patient records and ensuring confidentiality in compliance with data protection regulations.
• Processing prescriptions, patient registrations, insurance information, and payments as required.
• Handle administrative tasks such as filing, emails and managing correspondence.

Skills

• Organisational skills with attention to detail to manage multiple tasks.
• Solid written and verbal communication skills to interact with both patients and colleagues.
• Experience of office software applications, including word processing and spreadsheet programs.
• Ability to work independently as well as part of a team.
• Empathy and patience when dealing with patient queries and concerns whilst also maintaining patient confidentiality.
• Previous experience in an office or administrative role is advantageous, particularly within a medical setting.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.