Medical Receptionist - Galashiels

NHS Borders; Galashiels; On-site; GBP 17,000 - 24,000; Part time

Benefits offered by this job

NHS Pension

Annual Leave (pro rata)

Job summary

Roxburgh Street Surgery seeks a part-time Medical Receptionist to join our busy Reception team. This 20 hours per week role runs Monday to Friday between 8am and 6pm.

An experienced applicant is preferred, but training will be provided for candidates with potential to thrive in our busy environment. You will greet patients, manage check-in, book and rearrange appointments, answer calls, maintain records with confidentiality, and handle registrations and payments.

Qualifications

• Experience in reception or administrative roles, preferably in a medical setting.
• Strong organisational and written/verbal communication skills.
• Good working knowledge of office software (word processing, spreadsheets).

Responsibilities

• Greet patients on arrival and assist with check-in.
• Schedule, cancel and rearrange appointments.
• Answer phone promptly and direct inquiries as needed.
• Maintain accurate, confidential patient records.
• Process registrations, insurance information and payments.
• Handle emails and general correspondence.

Skills

Organisational skills

Communication skills

Office software

Independent worker

Tools

MS Office

Spreadsheet apps

Job description

ROXBURGH STREET SURGERY

Part-time Medical Receptionist 20 hours per week

An opportunity has arisen for someone to join our Reception team at Roxburgh Street Surgery.

We pride ourselves in offering a friendly, confidential and efficient service for our patients.

An experienced person would be preferable but training would be available for anyone who we think has potential to thrive in our busy environment.

20 hours per week - Monday to Friday between 8am and 6pm.

Flexibility required during holidays and busy times.

8 weeks pro rata Annual Leave, NHS pension.

£15.00 per hour.

Duties

• Greeting patients upon arrival and assisting them with the check-in process.
• Scheduling, canceling and rearranging appointments.
• Answering phone calls promptly, addressing inquiries, signposting patients to appropriate services or directing calls to staff members.
• Maintaining accurate patient records and ensuring confidentiality in compliance with data protection regulations.
• Processing prescriptions, patient registrations, insurance information, and payments as required.
• Handle administrative tasks such as filing, emails and managing correspondence.

Skills

• Organisational skills with attention to detail to manage multiple tasks.
• Solid written and verbal communication skills to interact with both patients and colleagues.
• Experience of office software applications, including word processing and spreadsheet programs.
• Ability to work independently as well as part of a team.
• Empathy and patience when dealing with patient queries and concerns whilst also maintaining patient confidentiality.
• Previous experience in an office or administrative role is advantageous, particularly within a medical setting.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.