Medical Receptionist

NHS Scotland; City of Edinburgh; Hybrid; GBP 14.000 - 18.000; Teilzeit

Benefits dieser Stelle

6 weeks annual leave

Zusammenfassung

The Hopetoun Practice, Edinburgh City Centre, is seeking an experienced Receptionist to join our busy GP surgery. You will be the first point of contact for patients and visitors, delivering a welcoming, professional service in a fast-paced healthcare environment. Location: Edinburgh City Centre.

Hours: 32.5 hours per week, Monday to Friday, 8:00am–6:00pm. You will support the clinical and administrative teams with reception and general practice tasks while upholding patient confidentiality and

Qualifikationen

• Prior reception experience in GP, healthcare, or customer-facing environment.
• Excellent communication and interpersonal skills.
• Confident with computer systems and administrative software.
• Strong organisational skills and attention to detail.
• Ability to work under pressure in a busy environment.
• Initiative and team collaboration to deliver patient care.

Aufgaben

• Greeting patients and visitors in a friendly and professional manner
• Managing incoming telephone calls and patient enquiries
• Booking, amending, and cancelling appointments
• Handling patient registrations and updating records
• Processing prescriptions in line with practice procedures
• Managing correspondence, emails, and administrative tasks
• Maintaining patient confidentiality at all times
• Supporting clinicians and colleagues to ensure an excellent patient experience
• Assisting with general practice administration as required

Kenntnisse

Reception experience

Customer service

Communication skills

Organisational skills

Teamwork

IT skills

Jobbeschreibung

The Hopetoun Practice,Bellevue Medical Centre,26 Huntingdon Place,Edinburgh,EH7 4AT

The Hopetoun Practice is looking for a friendly, professional Receptionist to join our busy city centre practice. This is an excellent opportunity for someone who enjoys providing outstanding customer service and thrives in a fast-paced healthcare environment.

Experienced Receptionist

Location:The Hopetoun Practice, Edinburgh City Centre
Hours:32.5 hours per week
Working Pattern:Monday to Friday between 8:00am and 6:00pm

About the Role

As the first point of contact for patients and visitors, you will play a vital role in ensuring the smooth and efficient running of the practice. You will provide a welcoming, professional service while supporting the clinical and administrative teams with a range of reception and administrative duties.

Key Responsibilities

• Greeting patients and visitors in a friendly and professional manner


• Managing incoming telephone calls and patient enquiries


• Booking, amending, and cancelling appointments


• Handling patient registrations and updating records


• Processing prescriptions in line with practice procedures


• Managing correspondence, emails, and administrative tasks


• Maintaining patient confidentiality at all times


• Supporting clinicians and colleagues to ensure an excellent patient experience


• Assisting with general practice administration as required

About You

The successful candidate will:

• Have previous reception experience, ideally within a GP practice, healthcare, or similar customer-facing environment


• Demonstrate excellent communication and interpersonal skills


• Be confident using computer systems and administrative software


• Have strong organisational skills and attention to detail


• Be able to work effectively under pressure in a busy environment


• Show initiative and the ability to work both independently and as part of a team


• Be committed to delivering high standards of patient care and customer service

What We Offer

• A supportive and friendly team environment


• Opportunity to work in a well-established city centre practice


• Ongoing training and development opportunities


• 6 weeks annual leave allowance

- Urban Practice