Medical Receptionist

Westbourne Medical Centre; Tees Valley; On-site; GBP 12,000 - 15,000; Part time

Job summary

Westbourne Medical Centre in Tees Valley is seeking a flexible and empathetic Medical Receptionist to join our small, friendly team on a part-time basis. The role involves welcoming patients, handling enquiries by phone and in person, and supporting clinicians with admin tasks including prescription processing and appointment follow-ups.

We value good communication, confidentiality and a proactive approach.

Qualifications

• GCSE Maths and English at grade A–C.
• Experience in customer service or GP reception is desirable.
• Ability to follow practice policies and maintain confidentiality.

Responsibilities

• First point of contact for patients, secondary care and agencies.
• Provide admin support to clinicians by processing prescriptions and follow-up appointments.
• Handle reception duties efficiently and professionally.
• Maintain confidentiality and adhere to practice policies.
• Cover all reception positions as needed.

Skills

Communication skills

IT systems

Confidentiality

Reception protocols

System1

Education

GCSE Maths and English

Tools

System1

Microsoft Windows

Job description

We are looking for a flexible, confident and empathetic person to join our friendly and dedicated Reception Team. This is a part time position for a Medical Receptionist. Experience is desirable but not essential as full training will be provided. Working hours are to be discussed at interview but will contain 8am starts and a 6pm finishes.

Main duties of the job

Main aspect of the role is to be the first point of contact for patients, secondary care and outside agencies. You will need a positive attitude and excellent communication skills. You will be required to provide admin support to our Clinicians by processing various tasks including prescriptions and follow up appointments whilst adhering to Practice policies and maintaining confidentiality at all times.

About us

We are a small practice based in North Ormesby, we have 4 GPs, 1 Nurse Practitioner, 1 Practice Nurse and 1 Health Care Assistant supported by our dedicated Reception / Admin Team. We take pride in offering an excellent service to our patients whilst supporting each other. We take pride in providing training and developing our staff to reach their full potential, encouraging progression.

Job responsibilities

JobSummary:

To provide general assistance tothe practice team and project a positive and friendly image to both patientsand other visitors, in person or via the telephone.

To ensure all reception duties are undertaken efficiently andpromptly.

JobResponsibilities:

• To have a knowledge and understanding of Practicepolicies and procedures.
• To work in accordance to written protocols surroundingthe reception team.
• Filing post in medical records
• Photocopying as requested
• Dealing with patients and visitors both face-to-faceand via the telephone
• To be able to cover all receptions positions asnecessary
• Handling completed repeat prescriptions and processingrequests where required
• Processing appointments requests for patients bytelephone and in person
• Deal with home visit requests
• Summarising
• Scanning and coding of letters

Person Specification

Knowledge and skills

• Excellent communication skills, written and spoken.
• Ability to use IT systems and windows.
• Basic knowledge of general protocols and policies relating to reception and admin duties.
• Ability to use medical IT systems E.g. System1

Experience

• Experience with customer services and dealing with public and/or patients.
• Previous experience of working in a GP surgery.

Qualities and Attributes

• Show enthusiasm to developing personal skills
• An understanding, acceptance and adherence to the need for strict confidentiality
• Determine own workload priorities
• Ability to work as part of a team
• Able to use own initiative
• Ability to work under pressure
• Flexibility of working hours

Qualifications

• GCSE Grades A to C in Maths and English or the equivalent
• Customer Service background

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.