Medical Receptionist

Firdale Medical Centre; Northwich; On-site; GBP 18,000 - 24,000; Part time

Job summary

Firdale Medical Centre in Northwich is seeking a part-time medical receptionist to join the Clinical Support team, covering maternity leave. You will handle inbound enquiries, assist with outbound calls and liaise with patients.

Experience of GP practice preferred, training provided. You should be flexible for additional hours; knowledge of medical terminology and healthcare experience is desirable but not essential; strong customer service, IT skills and good telephone manner are valued.

Qualifications

• Experience of working in a GP practice is desirable but not essential.
• Knowledge of medical terminology is desirable but not essential.

Responsibilities

• Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols.
• Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Processing and distributing incoming and outgoing mail.
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Providing clerical assistance to practice staff as required from time to time, including filing, photocopying and scanning.

Skills

Customer service

Telephone handling

Data entry

IT systems

Tools

IT systems

Job description

An opportunity has arisen for a part time medical receptionist to join our friendly and hardworking GP practice to cover maternity leave. As part of the Clinical Support team you will be involved in assisting the clinical staff dealing with both inbound enquiries from patients, as well as assisting outbound calls and liaising with patients.

We need a motivated person who likes to be a part of the team but is also able to work independently on their own initiative. You should be flexible as additional hours may be required by mutual agreement to cover colleagues holidays and other absence. Knowledge of medical terminology and experience of working in healthcare is desired but not essential as full training will be provided. It would be beneficial if you had previous reception or administration experience, strong customer service skills, experience of using IT systems, good telephone manner and good level of resilience.

Main duties of the job

The duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list.

• Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
• Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming and outgoing mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Providing clerical assistance to practice staff as required from time to time, including filing, photocopying and scanning

About us

Firdale Medical Centre is a member of Northwich Primary Care Network. We currently look after over 11500 patients as well as mentor and support one of the local nursing homes.

The practice is led by four GP partners, and we employ five salaried doctors. To complete the clinical team we have two nurses, health care assistant, a pharmacist, pharmacy technician and two Musculo-skeletal (MSK) specialists.

We are also teaching practice supporting foundation and specialty doctors.

We like to think there is more to work than roles and responsibilities and it is essential for everyone to feel a part of the team and able to contribute to the services we provide.

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list.

• Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
• Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming and outgoing mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Providing clerical assistance to practice staff as required from time to time, including filing, photocopying and scanning

Person Specification

Experience

• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.