Experienced Medical Receptionist

New Islington Medical Practice; Manchester; On-site; GBP 18,000 - 24,000; Full time

Job summary

New Islington Medical Practice is seeking a full-time Experienced Receptionist/Administrator to join our team. The role involves front-desk duties, patient communication by phone and online forms, and handling the day-to-day administrative tasks using our clinical systems. The vacancy is 37.5 hours with flexible and compressed hours considered.

You will support a busy NHS practice, cover holiday shifts, and may receive enhanced pay for extended hours. Training will be provided.

Qualifications

• GCSE grade A–C in English and Maths.
• Safeguarding Level 1 – essential to shortlist.
• Experience in Primary Care preferred but transferable skills welcomed.

Responsibilities

• Booking telephone appointments through inbound calls.
• Calling and messaging patients about care needs and health campaigns.
• Updating patient records with accurate information and full documentation.
• Differentiating needs of a wide population and adjusting processes accordingly.
• Safeguarding vulnerable patients – training provided as first point of contact.

Skills

Customer service

Telephone handling

NHS experience

EMIS web

Accurx

Docman

Education

GCSE English and Maths

Tools

EMIS web

Accurx

Docman

Job description

We are looking to recruit a Full time Experienced Receptionist/Administrator to join our team at New Islington Medical Practice. This is an essential role providing a welcoming and professional service to our patients and staff of the practice. The vacancy is for 37.5hrs however we will consider flexible working and compressed hours during the recruitment process. You will be expected to undertake front-desk responsibilities, and be able to assist patients both on the phone and using our online consultation forms. Your duties will involve the day to day administrative tasks of the practice including but not limited to secretarial work and in depth use of the clinical systems.

Main duties of the job

To be successful in our team, we are looking for someone who is dynamic in their approach and able to balance multiple tasks. We pride ourselves on our compassionate nature with our patients, and this is an essential characteristic that we are looking for. Flexibility is a must, as we work on a shift basis with the normal opening hours of 8am to 6.30pm. We would require any successful candidate to be able to cover other shifts outside their regular pattern to assist with holiday cover. There is also the option of enhanced pay for hours outside of this window for our extended hours service.

Previous experience is preferred, however it is not essential as full training will be provided to the successful candidate.

About us

We are a large practice with 12,000 patients based near the City Centre. We pride ourselves on our team spirit and if successful, you will find yourself part of a fun and approachable work group with a passion for self improvement and progression opportunities.

We actively promote from within - and we know our staff members feel supported in their role. We encourage our staff to take on their own areas of responsibility and ownership, and to develop autonomous skills, giving them a step into their future careers within the non-clinical side of the NHS.

Job responsibilities

Reception duties include the following: (this list is not exhaustive)

Booking telephone appointments through inbound calls.

Calling and messaging patients with regards to their care needs - managing appointments and health campaigns and working with priorities set by the management team.

Updating patient records - Accurate information and full documentation of actions.

Ability to differentiate differing needs of a wide population and adjust processes and protocols to suit the patient need.

Safeguarding vulnerable patients - full training provided as first point of contact to recognise and flag safeguarding concerns.

Person Specification

Qualifications

• GCSE grade A to C in English and Maths
• Safeguarding Level 1 - applications will not pass shortlist without this in place
• Experience of working within Primary Care is desirable but all candidates will be considered. We welcome candidates from other sectors of the NHS due to considerations of transferrable skills

Experience

• Experience with patient care.
• NHS experience - both primary and secondary care experience will be
• Experience of working in a GP practice
• Experience of using EMIS web, Accurx and Docman

Full-time,Flexible working,Compressed hours