GP Receptionist / Administrator

Barrington Medical Centre Partnership; Altrincham; On-site; GBP 12,000 - 17,000; Part time

Job summary

Barrington Medical Centre is a friendly, forward-thinking GP practice based in Altrincham, Greater Manchester. We are recruiting a Receptionist to be the first point of contact for patients, manage the appointment system and support a busy multidisciplinary team.

The successful candidate will work 23 hours per week over 4 days, starting 8.00am and finishing by 6.30pm shifts, in a role that values organisation, communication and patient-centred care within a supportive team.

Qualifications

• GCSE English & Maths (A-C) or equivalent required.
• Customer service qualification is desirable.
• Experience in healthcare setting is beneficial.

Responsibilities

• Maintain and monitor the practice appointment system.
• Process personal, telephone and online appointment requests.
• Answer incoming telephone calls, transferring or handling requests.
• Signpost patients to the most appropriate service.
• Input data into patient records and update demographics.

Skills

Excellent communication

Interpersonal skills

Time management

Teamwork

Problem-solving

Organisation

Policy following

Education

GCSE English & Maths (A-C)

Customer service qualification

Tools

Microsoft Office & Outlook

Job description

Barrington Medical Centre are recruiting for a Receptionist, the successful candidate will play a key role in ensuring patients feel supported, listened to and guided to the right care at the right time, while working closely with a friendly multidisciplinary healthcare team.

This is a varied, fast-paced and people-focused role where no two days are the same, perfect for someone who thrives on organisation, communication and delivering excellent patient service.

You should work with us if you are motivated by purpose, enjoy teamwork, and want to contribute to high-quality healthcare within your local community. We offer a supportive working environment, opportunities to learn and develop, and the chance to be part of a practice that genuinely values both patients and staff.

Main duties of the job

We are seeking a Receptionist to work 23 hours per week over 4 days as part of a reception rota system. Shifts will include 8.00am starts and 6.30pm finishes.

The role focuses on being the first point of contact for patients and ensuring their experience with the practice is smooth, respectful and efficient. You will manage day-to-day interactions at reception and on the telephone, help patients access the most appropriate services, and support the wider clinical and administrative teams by handling information accurately and sensitively.

Working within a busy GP practice environment, you will play an important part in keeping the surgery running effectively, balancing patient needs with administrative responsibilities throughout the day.

About us

Barrington Medical Centre is a friendly, forward-thinking GP practice based in Altrincham, Greater Manchester. We are committed to delivering high-quality patient care within a supportive and collaborative working environment.

We are a busy training practice with a strong multidisciplinary team including GPs, nurses, pharmacists, healthcare assistants, reception and administrative staff. We pride ourselves on providing compassionate, patient-centred care while continuing to develop and improve the services we offer to our local community.

We understand the importance of teamwork, flexibility and supporting one another in what can often be a demanding but rewarding environment.

Job responsibilities

Maintain and monitor the practice appointment system

Process personal, telephone and online requests for appointments

Answer incoming telephone calls, transferring calls or dealing with requests appropriately

Signpost patients to the most appropriate service

Initiate contact with and respond to requests from patients, colleagues and external agencies

Once trained, clinically code information onto EMIS

Photocopy, scan and process documentation as required

Register new and temporary patients and update patient demographics where required

Input data into patient healthcare records as necessary

Direct requests for information, including SARs, insurance reports and DVLA forms, to the relevant team

Manage queries efficiently and sensitively

Carry out system searches as requested

Maintain a clean, tidy and effective working area at all times

Monitor and maintain the reception area and patient notice boards

Support clinical and administrative staff with general tasks as requested

Work flexibly as part of the wider reception and administrative team

Person Specification

Qualifications

• GCSE Grade A to C in English & Maths
• Hold a qualification in customer service

Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting

Skills

• Excellent communication skills (written and verbal)
• Clear, polite and professional telephone manner
• Competent in the use of Microsoft Office and Outlook
• Effective time management and organisational skills
• Ability to work both independently and as part of a team
• Good interpersonal skills
• Problem-solving skills
• Ability to follow policy and procedure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.