Medical Receptionist & Care Navigator (PT/FT)

Tasburgh Lodge Surgery; East Lindsey; On-site; GBP 12,000 - 18,000; Part time

Job summary

Tasburgh Lodge Surgery in Woodhall Spa is seeking a friendly, organized Medical Receptionist / Care Navigator to join our busy GP practice. You will be the first point of contact for patients, delivering excellent customer service face-to-face and over the phone while directing patients to the appropriate healthcare professional.

Key duties include managing appointments, handling patient enquiries, processing registrations, maintaining accurate patient records and supporting administrative

Qualifications

• Experience in general practice is beneficial but not essential.
• Familiarity with SystmOne would be advantageous.

Responsibilities

• Greet and welcome patients and visitors; handle enquiries at the front desk and issue prescriptions.
• Answer and direct phone calls; handle enquiries, take messages and transfer to the right person.
• Manage appointments: book, reschedule and confirm.
• Handle incoming/outgoing mail and generic emails.
• Maintain reception area; keep it tidy and well stocked.
• Update records and perform data entry; maintain accurate contact details.
• Provide administrative support: filing, photocopying, scanning, basic correspondence.
• Deal with general enquiries in person, by phone or email.
• Assist staff and management; support internal communications, registrations and opening/closing of practice premises.

Skills

Reception skills

Customer service

IT skills

Communication

Tools

SystmOne

Job description

Tasburgh Lodge Surgery in Woodhall Spa is seeking a friendly, organized Medical Receptionist / Care Navigator to join our busy GP practice. You will be the first point of contact for patients, delivering excellent customer service face-to-face and over the phone while directing patients to the appropriate healthcare professional.

Key duties include managing appointments, handling patient enquiries, processing registrations, maintaining accurate patient records and supporting administrative