Care Navigator & GP Receptionist - Patient Experience Lead

North Avenue Surgery; Southend-on-Sea; On-site; GBP 18,000 - 24,000; Full time

Job summary

North Avenue Surgery in Southend-on-Sea is seeking a full-time GP Receptionist/Care Navigator to join a busy NHS GP Practice. The role focuses on welcoming patients, handling calls, and assisting with appointments while maintaining strict confidentiality.

The ideal candidate will be computer literate, familiar with SystmOne, Word and Excel, and committed to ongoing professional development and teamwork within the practice.

Qualifications

• Strong communication skills, written and verbal.
• Able to handle telephone calls effectively.
• Computer literate with knowledge of NHS systems.
• Experience of patient records confidentiality and data protection.
• Willing to provide cover during sickness and holidays.

Skills

Communication

Telephone handling

Computer literacy

SystmOne

Word processing

Excel

Teamwork

Confidentiality

Diversity awareness

Motivation

Attendance flexibility

Tools

SystmOne

Microsoft Word

Microsoft Excel

Job description

North Avenue Surgery in Southend-on-Sea is seeking a full-time GP Receptionist/Care Navigator to join a busy NHS GP Practice. The role focuses on welcoming patients, handling calls, and assisting with appointments while maintaining strict confidentiality.

The ideal candidate will be computer literate, familiar with SystmOne, Word and Excel, and committed to ongoing professional development and teamwork within the practice.