GP Receptionist / Care Navigator

Tasburgh Lodge Surgery; East Lindsey; On-site; GBP 12,000 - 18,000; Part time

Job summary

Tasburgh Lodge Surgery in Woodhall Spa is seeking a friendly, organized Medical Receptionist / Care Navigator to join our busy GP practice. You will be the first point of contact for patients, delivering excellent customer service face-to-face and over the phone while directing patients to the appropriate healthcare professional.

Key duties include managing appointments, handling patient enquiries, processing registrations, maintaining accurate patient records and supporting administrative

Qualifications

• Experience in general practice is beneficial but not essential.
• Familiarity with SystmOne would be advantageous.

Responsibilities

• Greet and welcome patients and visitors; handle enquiries at the front desk and issue prescriptions.
• Answer and direct phone calls; handle enquiries, take messages and transfer to the right person.
• Manage appointments: book, reschedule and confirm.
• Handle incoming/outgoing mail and generic emails.
• Maintain reception area; keep it tidy and well stocked.
• Update records and perform data entry; maintain accurate contact details.
• Provide administrative support: filing, photocopying, scanning, basic correspondence.
• Deal with general enquiries in person, by phone or email.
• Assist staff and management; support internal communications, registrations and opening/closing of practice premises.

Skills

Reception skills

Customer service

IT skills

Communication

Tools

SystmOne

Job description

Tasburgh Lodge Surgery is located in the beautiful village of Woodhall Spa. An opportunity has arisen to recruit an enthusiastic, motivated and forward-thinking Receptionist / Care Navigator to work part-time or full time (up to 30 hrs p/w) within our dedicated reception team. We are looking for a team player wanting to help our surgery continue with its great success and contribute to its key performance measures and development. Experience in general practice as well as familiarity with SystmOne would be a distinct advantage but is not essential.

Main dutues of the role:

• Greeting and welcoming patients and visitors - Making a good 'first impression', dealing with enquiries at the front desk and handing out prescriptions.
• Answering and direting phone calls handling enquiries, taking messages, and transferring calls to the right person.
• Managing appointments - booking, rescheduling and confirming appointments.
• Handling incoming and outgoing mail - sorting post and generic emails.
• Maintaining the reception area - keeping it tidy, stocked with supplies, and professional-looking.
• Managing records and data entry - updating contact details, logging visitor information, and maintaining accurate records.
• Providing administrative support - helping wih filing, photocopying, scanning or basic correspondence.
• Dealing with general enquiries - in person, by phone or via email.
• Assisting staff or management - supporting internal communication, registrations, chaperoning and opening and closing of practice premises as and when required.

Job summary Medical Receptionist / Care Navigator

We are seeking a friendly, professional, and highly organised Medical Receptionist/Care Navigator to join our busy GP practice. As the first point of contact for patients, you will provide excellent customer service both face-to-face and over the telephone, ensuring patients are directed to the most appropriate healthcare professional or service.

Key responsibilities include managing appointments, handling patient enquiries, processing registrations, maintaining accurate patient records, supporting administrative functions, and working closely with clinicians and practice staff to ensure the smooth running of the surgery.

You will also assess and prioritise requests, including home visit requests, while maintaining strict patient confidentiality at all times.

The successful candidate will have excellent communication and IT skills, a professional and compassionate manner, strong organisational abilities, and the confidence to work independently in a fast-paced environment.

Previous reception, customer service, or healthcare experience is desirable but not essential, as full training will be provided.

This is an excellent opportunity to contribute to high-quality patient care within a supportive and dedicated primary care team.