Medical Receptionist & Care Navigator (GP Practice)

Tasburgh Lodge Surgery; Woodhall Spa; On-site; GBP 12,000 - 18,000; Part time

Job summary

Tasburgh Lodge Surgery is seeking a friendly, professional Medical Receptionist / Care Navigator to join our busy GP practice in Woodhall Spa. Part-time or full-time hours (up to 30 hrs/wk) are available, with training provided.

Experience in general practice and familiarity with SystmOne would be advantageous but not essential. You will greet patients, answer calls, manage appointments, handle mail and maintain accurate records, while protecting patient confidentiality.

Qualifications

• GCSE English and Maths or equivalent are required.
• Excellent written and verbal communication and customer care skills.
• Experience with general office procedures and clinical systems is preferred.

Responsibilities

• Greeting and welcoming patients and visitors.
• Answering and directing phone calls and handling enquiries.
• Managing appointments - booking, rescheduling and confirming.
• Handling incoming and outgoing mail and emails.
• Maintaining the reception area to look professional.
• Managing records and data entry with accuracy and confidentiality.
• Providing administrative support and assisting staff as needed.
• Dealing with general enquiries in person, by phone or email.
• Assisting staff or management with registrations and opening/closing of practice premises.

Skills

Communication skills

Customer care

Teamwork

Confidentiality

Organisational skills

Education

GCSE English and Maths

Reception/office qualification

GP reception experience

Tools

SystmOne

Clinical systems

Job description

Tasburgh Lodge Surgery is seeking a friendly, professional Medical Receptionist / Care Navigator to join our busy GP practice in Woodhall Spa. Part-time or full-time hours (up to 30 hrs/wk) are available, with training provided.

Experience in general practice and familiarity with SystmOne would be advantageous but not essential. You will greet patients, answer calls, manage appointments, handle mail and maintain accurate records, while protecting patient confidentiality.