Medical Receptionist & Care Navigator (Maternity Cover)

Hyde Park Surgery; Leeds; On-site; GBP 19,000 - 23,000; Full time

Job summary

Hyde Park Surgery in Leeds is seeking a full‑time medical receptionist/care navigator to cover a maternity leave for one year on a fixed term contract. The role involves face-to-face and telephone contact, admin tasks, and supporting the clinical team to deliver high quality care.

Applicants should be enthusiastic, caring and conscientious with excellent communication and teamwork. Training will be provided; hours are 8:30–15:45 plus one late shift 10:45–18:30 on Tuesdays.

Qualifications

• Excellent communication skills.
• Understanding of confidentiality principles.
• Enthusiastic, caring and conscientious with patient interaction.

Responsibilities

• Represent the surgery to patients and visitors in a friendly, efficient and competent manner.
• Care navigate and make appointments using the S1Clinical system, by phone or in person.
• Record patient arrivals on the clinical system to alert clinicians.
• Process samples for path lab and enter details on the system.
• Handle post, emails and general administrative duties.
• Process prescriptions requests (electronic, online, paper) and ensure urgent ones are signed.
• Take home visit requests and enter full details for visits.
• Log messages and respond promptly to urgent messages.
• Contact patients, hospital departments or other agencies as needed.
• Scan and process hospital correspondence and pathology results.
• Manage new patient registrations and updates to patient details.

Skills

Communication

Confidentiality

Teamwork

Tools

S1Clinical

Job description

Hyde Park Surgery in Leeds is seeking a full‑time medical receptionist/care navigator to cover a maternity leave for one year on a fixed term contract. The role involves face-to-face and telephone contact, admin tasks, and supporting the clinical team to deliver high quality care.

Applicants should be enthusiastic, caring and conscientious with excellent communication and teamwork. Training will be provided; hours are 8:30–15:45 plus one late shift 10:45–18:30 on Tuesdays.