Receptionist

Hyde Park Surgery; Leeds; On-site; GBP 19,000 - 23,000; Full time

Job summary

Hyde Park Surgery in Leeds is seeking a full‑time medical receptionist/care navigator to cover a maternity leave for one year on a fixed term contract. The role involves face-to-face and telephone contact, admin tasks, and supporting the clinical team to deliver high quality care.

Applicants should be enthusiastic, caring and conscientious with excellent communication and teamwork. Training will be provided; hours are 8:30–15:45 plus one late shift 10:45–18:30 on Tuesdays.

Qualifications

• Excellent communication skills.
• Understanding of confidentiality principles.
• Enthusiastic, caring and conscientious with patient interaction.

Responsibilities

• Represent the surgery to patients and visitors in a friendly, efficient and competent manner.
• Care navigate and make appointments using the S1Clinical system, by phone or in person.
• Record patient arrivals on the clinical system to alert clinicians.
• Process samples for path lab and enter details on the system.
• Handle post, emails and general administrative duties.
• Process prescriptions requests (electronic, online, paper) and ensure urgent ones are signed.
• Take home visit requests and enter full details for visits.
• Log messages and respond promptly to urgent messages.
• Contact patients, hospital departments or other agencies as needed.
• Scan and process hospital correspondence and pathology results.
• Manage new patient registrations and updates to patient details.

Skills

Communication

Confidentiality

Teamwork

Tools

S1Clinical

Job description

Full time medical receptionist/care navigator, to cover maternity leave for one year on a fixed term contract, in a busy inner city GP practice in Leeds 6. Experience preferred but full training will be given. This is a varied and interesting role supporting the clinical team to deliver high quality care for our patients. Applicants should be enthusiastic, caring and conscientious and be able to work well as part of a team. You should be able to demonstrate excellent communication skills. Applicants must understand the principles of confidentiality and be keen to represent the surgery in a sensitive, friendly, efficient and competent manner. The successful applicant's hours will be Monday to Friday, 8.30-15.45 including one late shift, 10.45- 18.30 on a Tuesday. The receptionist is the first line of contact with our patients and visitors. This is a varied role that includes face to face and telephone contact with patients as well as administrative duties. You will work as part of the receptionist team maintaining an efficient service for the patients, doctors and nurses. Reception experience and customer service is desirable, but training will be give to the successful candidate.

Responsible to: Reception Manager

• To represent Hyde Park Surgery in a sensitive, friendly, efficient and competent manner as the first point of contact for patients & health care professionals.
• Care navigate & make appointments using S1clinical system, by telephone or at the desk
• Indicate on the clinical system when patients arrive so that clinicians are aware patients are waiting
• Check all samples are ready for path lab and entered on clinical system
• Open post, stamp as appropriate & distribute as necessary
• Process tasks and emails from inside and outside the practice
• Process electronic, online and paper prescriptions requests
• Ensure any urgent prescriptions are processed and signed by the end of the day
• Take requests for home visits & enter the full information required on the clinical system & print visit summary
• Take messages and enter on to message template on clinical system.
• Ensure any urgent messages are dealt with as soon as possible
• Contact patients, hospital departments or other agencies at doctors request
• Scan hospital correspondence and process electronic documents
• Process pathology results
• Process medical records deductions and new patient records
• Process changes of patient details
• Undertake general office duties relevant to the surgery
• Contact patients due for chronic disease reviews
• Process new patient registrations
• Any other duties necessary to assist the smooth running of the surgery