Medical Receptionist - Mat Leave Cover

NHS Scotland; Glasgow; Hybride; GBP 19 000 - 22 000; Temps partiel

Résumé du poste

NHS Scotland in Glasgow is seeking an experienced Medical Receptionist on a temporary basis to cover maternity leave, with the potential for a permanent appointment on successful completion. The role requires a cheerful, efficient and enthusiastic approach within a busy practice team, handling front-desk duties and patient flow.

You will multi-task, handle calls, register patients, arrange appointments, and support clinicians using our clinical software.

Qualifications

• Experience working in a reception environment is essential.
• Excellent customer service and patient-focused approach.
• Good attention to detail and ability to adapt to all situations.
• Confidentiality and data protection are important.

Responsabilités

• Greet patients and direct them to the appropriate service or clinician.
• Answer calls and manage appointments and registrations.
• Handle administrative queries and test results/messages.
• Process prescription requests and maintain patient records.

Connaissances

Reception experience

IT literacy

Customer service

Team player

Confidentiality

Typing

Outils

EMIS

DOCMAN

Description du poste

Due to forthcoming maternity leave, we are looking to recruit an experienced Medical Receptionist to join our team. The post will initially be on a Temporary basis to assist over the next 12 months however we are happy to consider a permanent post on successful completion.

We are looking for a cheerful, efficient and enthusiastic individual/s to work within our busy practice team and support our surgeries.

The ability to multi-task, remain calm under pressure and think on your feet is essential.

Experience of working in a reception environment is essential. Experience in our EMIS and DOCMAN systems would also be an advantage. Experience of touch or audio typing is also desirable.

Duties will include:

• Offering assistance to the Practice team whilst projecting a positive and friendly image to patients and other visitors, either in person or via the telephone
• Receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Dealing with administrative queries and requests from patients/clinicians
• Arranging appointments via our clinical software
• Giving test results/messages to patients
• Dealing with Prescription requests
• Processing patient registrations
• Ensuring patient details are up to date

Essential Requirements:

• Good attention to detail and ability to adapt to all situations with ease
• Confident with IT
• Team player
• Work independently and ability to use own initiative
• Excellent customer service and be patient focused
• Understand the importance of confidentiality

- Urban Practice

Reference:

Contract Type: Permanent