Medical Receptionist

The Molebridge Practice; Leatherhead; On-site; GBP 15,000 - 21,000; Full time

Job summary

The Molebridge Practice in Leatherhead is seeking a Medical Receptionist to be the friendly first contact for patients and visitors, handling appointments and inquiries with courteous professionalism. In this role you will support administration, maintain a tidy reception area, manage check-ins and data entry, and assist the clinical team to ensure smooth clinic workflow.

The position suits organized individuals who value patient care.

Qualifications

• Proven office experience with strong organizational abilitie
• Previous administrative experience in a healthcare setting is essential
• Excellent communication skills with a friendly and approachable manner
• Ability to multitask effectively in a fast-paced environment
• Proficiency in Office, EMIS, Accurx and Docman (desirable includes Anima and Abtrace)
• Attention to detail to ensure accuracy in data entry and record keeping
• Ability to handle sensitive information with confidentiality and professionalism

Responsibilities

• Greet patients and visitors warmly, ensuring a positive first impression of the practice
• Schedule, confirm, and reschedule patient appointments using our electronic health record system
• Collect patient information, verify insurance details, and update medical records accurately
• Answer incoming phone calls promptly, providing information or directing calls to appropriate staff
• Manage patient check-in and check-out processes efficiently to minimize wait times
• Handle administrative tasks such as filing, faxing, scanning documents, and managing correspondence
• Maintain a clean and organized reception area to support a professional environment

Skills

Office administration

Healthcare experience

Communication skills

Multitasking

Data entry

Confidentiality

Tools

Office software

EMIS

Accurx

Docman

Anima

Abtrace

Job description

Join our dynamic healthcare team as a Medical Receptionist, where your friendly demeanor and organizational skills will be the first point of contact for patients and visitors. In this vital role, you will facilitate smooth clinic operations by managing appointments, handling patient inquiries, and supporting administrative functions with efficiency and professionalism. Your enthusiasm and attention to detail will help create a welcoming environment that promotes excellent patient care and seamless clinic workflow.

Main duties of the job

Duties

• Greet patients and visitors warmly, ensuring a positive first impression of the practice
• Schedule, confirm, and reschedule patient appointments using our electronic health record system
• Collect patient information, verify insurance details, and update medical records accurately
• Answer incoming phone calls promptly, providing information or directing calls to appropriate staff
• Manage patient check-in and check-out processes efficiently to minimize wait times
• Handle administrative tasks such as filing, faxing, scanning documents, and managing correspondence
• Maintain a clean and organized reception area to support a professional environment

Skills

• Proven office experience with strong organizational abilitie
• Previous administrative experience in a healthcare setting is essential
• Excellent communication skills with a friendly and approachable manner
• Ability to multitask effectively in a fast-paced environment
• Proficiency in Office, EMIS, Accurx and Docman (desirable includes Anima and Abtrace)
• Attention to detail to ensure accuracy in data entry and record keeping
• Ability to handle sensitive information with confidentiality and professionalism

This role offers an exciting opportunity to be an integral part of a compassionate healthcare team dedicated to making a difference. We value energetic individuals who are eager to contribute their skills in a supportive environment focused on delivering exceptional patient experiences.

About us

Molebridge is a GP practice that covers two sites, Leatherhead and Fetcham. It serves around 6000 patients covering a broad spectrum of inequalities, ages and minorities.

The team is keen to welcome driven and adaptable people who can solve problems and bring fresh ideas to general practice.

Job responsibilities

Duties

• Greet patients and visitors warmly, ensuring a positive first impression of the practice
• Schedule, confirm, and reschedule patient appointments using our electronic health record system
• Collect patient information, verify insurance details, and update medical records accurately
• Answer incoming phone calls promptly, providing information or directing calls to appropriate staff
• Manage patient check-in and check-out processes efficiently to minimize wait times
• Handle administrative tasks such as filing, faxing, scanning documents, and managing correspondence
• Maintain a clean and organized reception area to support a professional environment

Skills

• Proven office experience with strong organizational abilitie
• Previous administrative experience in a healthcare setting is essential
• Excellent communication skills with a friendly and approachable manner
• Ability to multitask effectively in a fast-paced environment
• Proficiency in Office, EMIS, Accurx and Docman (desirable includes Anima and Abtrace)
• Attention to detail to ensure accuracy in data entry and record keeping
• Ability to handle sensitive information with confidentiality and professionalism

This role offers an exciting opportunity to be an integral part of a compassionate healthcare team dedicated to making a difference. We value energetic individuals who are eager to contribute their skills in a supportive environment focused on delivering exceptional patient experiences.

Person Specification

Qualifications

• Customer Service Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experience£13 starting rate