Receptionist

College Surgery Partnership; Cullompton; On-site; GBP 19,000 - 23,000; Full time

Job summary

College Surgery Partnership in Cullompton is seeking a friendly Medical Receptionist to be the first point of contact for patients and visitors. You will work with a busy reception team to deliver a professional front-line service in line with practice policies.

The role includes greeting patients, handling phone and electronic inquiries, managing appointments, processing prescriptions, payments, and general admin. On-site training and occasional cover at branch sites are provided.

Responsibilities

• Greet patients and visitors warmly and respond to enquiries efficiently.
• Manage appointments using System One; register new and temporary patients.
• Take payments and issue receipts; handle incoming and outgoing post.
• Handle daily prescription requests (repeat and acute) and manage related records.
• Complete daily Pathlink allocation, process emails, and manage uncollected scripts.
• Perform monthly script returns and maintain script records.
• Order stationery and printer supplies.
• Manage prescription payments and handouts at Bradninch site (if applicable).
• Hours include a mix of early mornings and late finishes, shared across the team; on-site cover at main Cullompton site and branches.

Job description

As a Medical Receptionist, you will be the first point of contact for our patients and visitors. You will work within a busy and dynamic reception team to deliver a high-quality and professional front-line service in line with practice policies and procedures. First point of contact for patients in person, on the phone, and electronically. A varied and interesting role working with a great team.

Key Responsibilities

Reception Duties

• Greet patients and visitors warmly and respond to enquiries efficiently.
• Manage appointments using System One Guide new and temporary patients through registration procedures.
• Take payments as required and issue receipts.
• Handle incoming and outgoing post.
• Open and close the premises when rota requires.
• Assist with general admin tasks including photocopying, printing, and document handling.

Telephone Duties

• Answer and manage incoming calls promptly and professionally.

Administrative & Specific Duties

• Process repeat and acute prescription requests.
• Complete daily Pathlink allocation, process emails, and manage uncollected scripts.
• Perform monthly script returns and manage script records.
• Order stationery and printer supplies.

Bradninch site only

• Manage prescription payments and handouts.

You must be able to work at our main site in Cullompton and provide cover at our branch sites when required.

Hours available include a mix of early mornings and late finishes, shared fairly across the team.

On-the-job training and mentoring included.