Medical Receptionist/Administrator

The Methodist Church in Britain; Tees Valley; On-site; GBP 18,000 - 24,000; Full time

Job summary

Kings Medical Centre is recruiting a permanent receptionist and administrator to support the practice team of two GP partners, a salaried GP, nurses and healthcare assistants. The role focuses on reception and admin tasks, including handling calls, NHS e-referrals, letter scanning and coding, and producing reports for solicitors and insurers.

As a training practice, the post involves working alongside medical students, registrars and FY2 doctors, with a team-based environment where experience in

Qualifications

• GCSE English and Maths at grade A–C.
• Experience of working within a team.

Responsibilities

• Provide reception and administrative services that support the GPs and efficient patient care
• Handle telephone and face-to-face enquiries from staff, patients, carers and other services, directing and prioritising them
• Produce reports for solicitors, insurance companies and other outside agencies
• Scan and code letters
• Make referrals using NHS e-referrals and email
• Register new patients
• Produce reports for patients with chronic disease and call them in for review
• Take responsibility for own development, learning and performance
• Carry out other duties within capabilities, as delegated by the practice manager or GP

Skills

Teamwork

Education

GCSE English & Maths (A-C)

Tools

System 1

NHS e-referrals

Job description

Kings Medical Centre is recruiting a permanent receptionist and administrator for its practice team of two GP partners, a salaried GP, nurses and healthcare assistants. The post centres on reception and admin support for the GPs: handling calls and enquiries, NHS e-referrals, letter scanning and coding, and reports for solicitors and insurers. As a training practice, the role also works alongside medical students, registrars and FY2 doctors. Team experience is essential; GP practice or NHS e-referral experience would strengthen an application.

What the job involves

• Provide reception and administrative services that support the GPs and efficient patient care
• Handle telephone and face-to-face enquiries from staff, patients, carers and other services, directing and prioritising them
• Produce reports for solicitors, insurance companies and other outside agencies
• Scan and code letters
• Make referrals using NHS e-referrals and email
• Register new patients
• Produce reports for patients with chronic disease and call them in for review
• Take responsibility for own development, learning and performance
• Carry out other duties within capabilities, as delegated by the practice manager or GP

Qualifications

• GCSE grade A to C in English and Maths

Experience

• Experience of working within a team

Nice to have

• Experience of working in primary care
• Experience of working in a GP practice
• Experience of using System 1
• Experience of using NHS e-referrals