Apprentice Medical Receptionist/Administrator

The Methodist Church in Britain; Tees Valley; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Apprenticeship

Study day

Job summary

Kings Medical Practice in Tees Valley is offering a permanent apprentice receptionist and administrator position. The role focuses on reception and admin support for GPs, handling enquiries, referrals, letter scanning and coding, and patient registration.

The apprentice will study a Level 3 Business Administration qualification online, with one study day per week. GCSE English and Maths at A-C are essential. The post is taught within a teaching site for medical students and GP registrars.

Qualifications

• GCSE English and Maths at grades A to C are essential.
• Experience of working within a team.

Responsibilities

• Provide reception and administrative services to support GPs and patient care.
• Handle telephone and face-to-face enquiries from staff, patients, carers and other services, directing and prioritising them.
• Produce reports for outside agencies and referrals.
• Scan and code letters and manage patient registration and recall.

Skills

Teamwork

Education

GCSE English & Maths A-C

Job description

A permanent apprentice receptionist and administrator post within the Kings Medical team, which serves around 6,700 patients. The work centres on reception and admin support for the GPs: handling phone and in-person enquiries, referrals, letter scanning and coding, reports for outside agencies, patient registration and chronic disease recall. The practice is a teaching site for medical students and GP registrars, and the apprentice studies a Level 3 business administration course online, with one day a week set aside for study. GCSE English and Maths at grades A to C are essential.

What the job involves

• Provide reception and administrative services to the GPs to support efficient patient care
• Handle telephone and face-to-face enquiries from staff, patients, carers and other services, directing and prioritising them
• Produce reports for solicitors, insurance companies and other outside agencies
• Scan and code letters
• Make referrals using NHS e-referral and email
• Register new patients
• Produce reports for patients with chronic diseases and call them in for review
• Take responsibility for own development, learning and performance
• Carry out other duties delegated by the practice manager or GP, within capabilities

What’s required

Qualifications

• GCSE grades A to C in English and Maths

Experience

• Experience of working within a team

Nice to have

• Experience of working in primary care
• Experience of working in a GP practice
• Experience of using System 1
• Experience of using NHS e-referrals

What’s offered

• Level 3 business administration apprenticeship, delivered online
• One day a week allocated for study, including online learning and self study