Medical Receptionist / Administrator

The Methodist Church in Britain; Bradley Stoke; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Discounted gym, spa and pool access

On-site coffee shop and restaurant

Regular social events, team meetings

Education and training sessions

Professional development in a teaching

Modern, purpose-built premises

Job summary

St Augustine's Medical Practice is seeking two receptionist-administrators to support three surgeries: The Chocolate Quarter, Temple House and Saltford. Roles center on front-desk duties, appointment bookings, and safeguarding patient records with strict confidentiality.

Candidates should have reception experience and a healthcare background is a plus. Two posts share 44 weekly hours, 8:00–18:30, with occasional longer hours to 20:00 and one Saturday per year.

Qualifications

• GCSEs in Maths and English or equivalent.
• Customer service or reception experience.
• Healthcare setting experience is a plus.
• Willing to work across three branches and flexible hours.

Responsibilities

• Greet patients and visitors; manage the waiting area.
• Check-in and check-out patients.
• Answer and direct calls; handle patient queries.
• Schedule and confirm appointments.
• Maintain patient records and confidentiality.
• Register patients and complete triage forms.
• Assist with transport bookings and liaise with staff.
• Keep reception tidy and presentable.
• Open and close the surgeries.

Skills

Customer service

Verbal communication

Written communication

MS Office

Confidentiality awareness

Time management

Compassion & empathy

Education

GCSE Maths & English

Tools

SystmOne

Job description

St Augustine's Medical Practice is recruiting two receptionist-administrators to work across its three surgeries: the Chocolate Quarter, Temple House and Saltford. The work centres on the front desk, answering and directing calls, booking appointments and keeping patient records and confidentiality intact. The 44 weekly hours are shared between the two posts, 8am to 6.30pm, with some extended hours to 8pm and a Saturday each year. Reception or customer service experience is essential, and healthcare setting experience is a plus.

What the job involves

• Greet patients and visitors and manage the waiting area
• Manage check-in and check-out
• Answer and direct calls, dealing with patient queries
• Schedule and confirm appointments
• Maintain patient records and update information
• Register patients and complete triage forms
• Address patient concerns, escalating where needed, with compassionate support for patients and families
• Keep patient confidentiality at all times
• Scan correspondence, send emails and carry out general admin
• Book hospital transport and liaise with other healthcare professionals
• Keep the reception area tidy and presentable
• Open and close the surgery

What's required

Qualifications

• GCSE passes in Maths and English or equivalent

Experience

• Customer service or reception work experience

Skills & knowledge

• Excellent customer service and verbal and written communication skills
• Good IT skills, including Microsoft Office such as Word and Excel
• Understanding of and adherence to patient confidentiality
• Good time management
• Compassion, empathy and understanding towards patients, service users and colleagues

Other

• Able to work 8am to 6.30pm
• Able to cover extended hours to 8pm and at least one Saturday a year
• Able to work across all three branches
• Flexibility to offer additional hours where needed

Nice to have

• Familiarity with SystmOne or other electronic patient record systems
• NHS experience, ideally as a medical receptionist in general practice
• Experience in a healthcare setting
• NVQ in customer service or administration

What's offered

• Discounted gym, spa and pool access for NHS staff
• On-site coffee shop and restaurant
• Regular social events, team meetings and huddles
• Education and training sessions
• Professional development in a teaching and research practice
• Modern, purpose-built premises