Multi-Branch Medical Receptionist & Admin

The Methodist Church in Britain; Bradley Stoke; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Discounted gym, spa and pool access

On-site coffee shop and restaurant

Regular social events, team meetings

Education and training sessions

Professional development in a teaching

Modern, purpose-built premises

Job summary

St Augustine's Medical Practice is seeking two receptionist-administrators to support three surgeries: The Chocolate Quarter, Temple House and Saltford. Roles center on front-desk duties, appointment bookings, and safeguarding patient records with strict confidentiality.

Candidates should have reception experience and a healthcare background is a plus. Two posts share 44 weekly hours, 8:00–18:30, with occasional longer hours to 20:00 and one Saturday per year.

Qualifications

• GCSEs in Maths and English or equivalent.
• Customer service or reception experience.
• Healthcare setting experience is a plus.
• Willing to work across three branches and flexible hours.

Responsibilities

• Greet patients and visitors; manage the waiting area.
• Check-in and check-out patients.
• Answer and direct calls; handle patient queries.
• Schedule and confirm appointments.
• Maintain patient records and confidentiality.
• Register patients and complete triage forms.
• Assist with transport bookings and liaise with staff.
• Keep reception tidy and presentable.
• Open and close the surgeries.

Skills

Customer service

Verbal communication

Written communication

MS Office

Confidentiality awareness

Time management

Compassion & empathy

Education

GCSE Maths & English

Tools

SystmOne

Job description

St Augustine's Medical Practice is seeking two receptionist-administrators to support three surgeries: The Chocolate Quarter, Temple House and Saltford. Roles center on front-desk duties, appointment bookings, and safeguarding patient records with strict confidentiality.

Candidates should have reception experience and a healthcare background is a plus. Two posts share 44 weekly hours, 8:00–18:30, with occasional longer hours to 20:00 and one Saturday per year.