Emergency Care Centre Admin Specialist

Gateshead Health; Gateshead; Hybrid; GBP 18,000 - 23,000; Full time

Job summary

Gateshead Health is seeking a clerical support assistant for the Emergency Care Centre and Blaydon UTC. You will greet patients, register them on electronic systems, and handle front-line reception duties, including answering calls from GPs, patients and the public.

You will work across Queen Elizabeth Hospital and Blaydon UTC to ensure smooth admin processes. Responsibilities include managing appointments, updating patient records, and maintaining high service standards.

Qualifications

• GCSE English and Maths at grade 9-4 or equivalent.
• Previous Admin/Clerical Experience.
• Good understanding of Information Governance & Confidentiality.
• Previous knowledge of using Careflow and NHS IT systems.
• NVQ Level 2 in Business & Admin.

Responsibilities

• Greet patients and relatives in a professional manner.
• Register patients efficiently on the Trust's systems.
• Provide front line reception/ward clerk duties and answer calls.
• Cross-site work between Queen Elizabeth Hospital and Blaydon UTC.
• Manage appointment and registration systems and patient records.
• Support during all service hours including weekends/bank holidays.

Skills

Prioritising workload

Conflict de-escalation

Communication skills

Education

GCSE English & Maths (9-4)

NVQ Level 2 in Business & Admin

Tools

Careflow

NHS IT systems

Job description

Gateshead Health is seeking a clerical support assistant for the Emergency Care Centre and Blaydon UTC. You will greet patients, register them on electronic systems, and handle front-line reception duties, including answering calls from GPs, patients and the public.

You will work across Queen Elizabeth Hospital and Blaydon UTC to ensure smooth admin processes. Responsibilities include managing appointments, updating patient records, and maintaining high service standards.